Strategy and Operations Program Manager, YouTube Go-To-Market

Minimum qualifications:

• Bachelor's degree or equivalent practical experience.
  
• 4 years of experience in management consulting, sales operations, business strategy, category management, growth strategy, or analytics, or 2 years of experience with advanced degree.
  
• 3 years of experience in a strategy and operations or consulting role.
  
• 3 years of experience working with executive stakeholders.

Preferred qualifications:

• 2 years of experience creating complex data sets, data modeling, and reporting.
  
• 2 years of experience in advertising, consultative sales, business development, or a digital media environment.
  
• Experience using SQL or data analytics tools deliver insights and recommendations.
• Experience launching and managing a CRM instance or a similar Partner/Sales management system from the business-side perspective.
• Familiarity with the creator ecosystem (e.g., YouTube etc.).
• Strong cross-functional collaboration skills, with experience partnering across organizations to achieve shared objectives.

About the job

YouTube Biz Segment GTM is responsible for designing and delivering our service models for our Business Development, Creator and Consumer Success, and Partner Engineering teams to drive sustainable partner growth and customer lifetime value. The team will work closely with Business, Product and Marketing leaders to optimize impact and cost-to-serve across these partner and consumer segments. The core capabilities of the team include innovating and gaining alignment on our partner and consumer service models — who we serve, what service is provided to achieve growth, how the service is provided and incentivized — defining measures of success (impact, productivity, ROI), enabling change management with frontline teams and developing pilots to test new frontline models.

The Community Partner Manager (CPM) team helps drive success with YouTube creators at scale. Our Segment Go-To-Market team is at a critical inflection point, redefining the CPM strategy for greater scale and impact, which requires re-evaluating all aspects of the program.

This is a Strategy and Operations Program Manager role focused on leading the systems and operational transformation for the CPM organization. As we evolve CPM, we will be deploying a new set of systems and tools including a new customer relationship management (CRM) solution. You will serve as the primary business owner and operational stakeholder for our key systems initiatives, ensuring that technology investments directly translate into measurable improvements in Community Partner Manager efficiency and partner engagement.

You will bridge the gap between business needs and technical implementation, collaborating closely with Engineering and Product Management teams to define, prioritize, and deploy the next generation of partner management tools and workflows.

At YouTube, we believe that everyone deserves to have a voice, and that the world is a better place when we listen, share, and build community through our stories. We work together to give everyone the power to share their story, explore what they love, and connect with one another in the process. Working at the intersection of cutting-edge technology and boundless creativity, we move at the speed of culture with a shared goal to show people the world. We explore new ideas, solve real problems, and have fun — and we do it all together.

Responsibilities

• Support end-to-end implementation of systems, acting as the business Subject Matter Expert and managing execution. Serve as the main point of contact and business stakeholder for Engineering and Product Management teams.
• Design and optimize end-to-end workflows for Community Partner Managers, leveraging expertise in process design, tooling, and best practices to enhance efficiency and effectiveness in partner relationship management.
• Develop and execute the operational strategy for launching new tools and processes, managing change management to ensure high adoption rates and minimal disruption for the frontline CPM team.
• Partner with Analytics to define key system adoption and efficiency metrics. Conduct in-depth performance analysis of programs and system deployments, developing actionable insights to drive strategic decision-making.
• Drive cross-functional collaboration and communication across various teams to ensure alignment on strategic system priorities and facilitate successful program execution.