Note: By applying to this position you will have an opportunity to share your preferred working location from the following: New York, NY, USA; Mountain View, CA, USA.

Minimum qualifications:

Bachelor's degree or equivalent practical experience.
6 years of experience in UX writing, content design, technical writing, writing, editorial, marketing, or related, as well as leading content strategy projects.
Experience with LLM-generated content practices, GenAI projects, and cross-functional technology organizations.
Include a portfolio, website, or any other link to your work in your resume highlighting UX-focused writing projects related to GenAI outputs.

Preferred qualifications:

5 years of experience interacting with executive leadership.
5 years of writing, editorial, marketing, or UX writing experience in an agency setting.
Experience with prompt development and model tuning.
Experience in technical writing and documentation, as well as in conversational content strategy and design.
Knowledge of online technology and related products, including web and mobile UI and tools.
Ability to influence stakeholders, interact with senior leadership, and communicate technical requirements to engineering leads.

About the job

As a UX writer, you are an advocate for Google design, shaping product experiences by creating useful, meaningful text that helps users complete tasks. You help set the vision for content and drive cohesive product narratives across multiple platforms and touch points. As a stellar writer, your portfolio of work demonstrates content that simplifies and beautifies the overall user experience. You work with people in a variety of UX design-related jobs including researchers, product managers, engineers, marketing and customer operations. Collaborating with each, you strive to establish cohesive language and a unified voice across products and platforms. You regularly use empathy, logic and data to inform content choices and recommendations that include the right words and sometimes complementary data and images.

As a Content Designer, you will help drive the UX idea, set the content strategy, and partner with product managers and engineers to develop and train models to drive content quality. You’ll be responsible for understanding shopper needs, defining LLM-generated responses, and evaluating outputs. You’ll collaborate with UX researchers, UX designers, product managers, program managers, and engineers as you develop a strategic content direction.

People shop on Google more than a billion times a day - and the Commerce team is responsible for building the experiences that serve these users. The mission for Google Commerce is to be an essential part of the shopping journey for consumers - from inspiration to to a simple and secure checkout experience - and the best place for retailers/merchants to connect with consumers. We support and partner with the commerce ecosystem, from large retailers to small local merchants, to give them the tools, technology and scale to thrive in today’s digital world.

The US base salary range for this full-time position is $138,000-$202,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about benefits at Google.

Responsibilities

Partner with product leads and UX to develop and document content design for generative AI (GenAI) use cases, guiding teams from strategy to evaluation.
Execute on content strategies by writing sample content, evaluation criteria, and prompt iterations.
Define and drive UX content design frameworks for GenAI experiences, including principles, patterns, and systems.
Develop strategies to improve GenAI experiences by analyzing user needs and gaps to define model behaviors and ideal responses.
Lead alignment on content quality measurement while partnering with engineering and product teams to diagnose and investigate issues.

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Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See also Google's EEO Policy, Know your rights: workplace discrimination is illegal, Belonging at Google, and How we hire.

If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form.

Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.

To all recruitment agencies: Google does not accept agency resumes. Please do not forward resumes to our jobs alias, Google employees, or any other organization location. Google is not responsible for any fees related to unsolicited resumes.

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