As a Sales Development Representative, we'll provide you the tools and resources to be successful - but this isn't the usual SDR role. Our SDR team is the front line of our Go-to-Market organization. You will be a critical part of our Sales Development team, responsible for responding to a range of inbound requests from event registrations to trials and webinar sign-ups. You will understand the needs of our users, and hand off the relationship to an Account Executive when appropriate. You will partner with Sales to develop engagement plans for acquiring new accounts. Identify new client opportunities, listen to clients' needs, and discuss the impact of our technology with prospects and community members. This role is remote and we are open to all Portuguese and/or Spanish-speaking candidates in the Central Region of the United States.

Responsibilities:

• Using, email, phone and social media, you will manage the initial sales process, including responding to inbound leads/tickets, understanding the customer's needs, identifying key client decision-makers, cross-selling opportunities and when is the right time to involve an Account Executive
• Create and evolve customized email and social media strategies for outreach to prospects
• Build rapport and long-term relationships with users and community members
• Maintain a solid understanding of competitors, open source ecosystem, and industry trends
• Be comfortable making decisions and working as an autonomous member of a collaborative team
• Maintain speedy follow-up on inbound inquiries, responding to user requests within 2 business hours
• Solve problems for Grafana users by leveraging discovery, collaboration, and research skills

Requirements:

• Located in the Central Region of the United States
• Fluent in English and Spanish and/or Portuguese (written and spoken)
• Maintain a positive attitude in the face of criticism, rejection, or failure
• Proven history of following through with goals and commitments
• Quick learner, able to take initiative, excellent at problem solving
• Insatiable sense of curiosity, always questioning and digging deeper for answers
• Able to think strategically and tactically
• Demonstration of success in a non-sales goal-oriented environment