About the Team

Founded in 2013, Grailed is the leading community-driven marketplace for rare luxury, streetwear and vintage fashion. The marketplace was built for enthusiasts, by enthusiasts, and features products from brands including Supreme, Raf Simons, Gucci, Saint Laurent, Balenciaga, Prada and more. With a highly curated selection of resale pieces including inventory exclusive to the platform, Grailed makes fashion accessible.

Our team prides itself on providing an environment that encourages learning and growth, giving you the opportunity to lead your own projects and take pride in the work you do. We're constantly looking for chances to create a more inclusive, fun, collaborative, and effective work environment.

In this role, you will:

• Authenticate listings
• Review and authenticate listings before they are available for sale
• Remove unsafe listings or listings that don’t meet our marketplace standards
• Ensure that listings are accurately described (size, condition) and in the right strata
• Respond to community and marketing requests for additional item moderation
• Review authentication defect reports to understand the nature of inauthentic items that made it through the authentication process to support the team’s continuous improvement efforts

• Train and develop authentication skills
• Stay accountable to authentication performance feedback
• Stay up to date on how to authenticate specialty brands
• Develop light-weight authentication resources for team-wide use
• Attend training or mentorship sessions with team leads to increase brand and authentication knowledge
• Host training or conduct mentorship sessions to contribute to team learning
• Contribute to company-wide initiatives and OKRS
• Understand how authentication work affects Error Rate and metrics for the item authentication team overall
• Recognize how authentication volume affects SLA and metrics for the item authentication team overall
• Contribute to the ideation, development, and implementation of process improvement or metric improvement initiatives within the team as needed
• Support Team Lead on administrative tasks in service of strata-wide metrics and KRs
• Attend and participate in All-Hands meetings with the Item Authentication team
• Other duties as assigned

We are looking for:

• Strong knowledge and interest in fashion/resale
• Strong authentication abilities in at least three distinct designers, with the ability to develop further.
• Desired areas of expertise include, but are not limited to:
• Balenciaga
• Chrome Hearts
• Dior
• Gallery Dept.
• Goyard
• Louis Vuitton
• Moncler
  
  
• Someone with a passion for Grailed, seeking to positively impact the community.
• Highly independently motivated
• Demonstrated business/analytical problem-solving skills
• Google Docs, Slides proficiency, Google Sheets proficiency is a plus, with the expectation that the candidate will reach proficiency by the 90-day mark.
• Professionalism: Impeccable judgment when trusted with sensitive, non-public data and information
• Exhibit Grailed Values: Ownership, Empathetic Approach, Continuous Improvement, Solutions Focus, and Community Driven
• Formal or informal leadership experience is a plus