At Groups, the Early Engagement Specialist is a part of our Member Access Team. The Early Engagement Specialist will work closely with members through the admission process. The Early Engagement Specialists support new and returning members through orientation groups and meeting initial recovery needs. The Early Engagement Team works with members who have complex social, medical, and mental health needs. This role reports to the Early Engagement Team Lead

Responsibilities

- Collaborate with a multidisciplinary care team to ensure the delivery of quality, member-centered care.
- Facilitate high quality and effective orientation groups for members
- Actively assist members in identifying goals, working towards their care plan goals through individual coaching, coping skill support, and treatment engagement support
- Ability to us own lived experience to assist members progress through their journey of recovery
- Link members with resources and follow-up with members and resources alike to ensure that all member needs were met.
- Advocate for our members, and serve as a link to community based services and the recovery community by helping clients navigate local care and support systems
- Provide coverage support as needed
- Maintain a caseload of at least 5 Orientation groups per week
- Maintain timely and accurate documentation in electronic health record.
- Participate in ongoing continuing education as required to maintain certification or licensure where required

Qualifications

Knowledge, Skills and Abilities

Fluency with office technology, including G-Suite, email, electronic medical records, and software and mobile apps (e.g., Google Apps)
Share the Groups’ values of member-centered care and harm-reduction practices.
Knowledge of, and ability to use motivational interviewing practices

Knowledge and understanding of programs, assessments, evaluations, observations and care plans.

Ability to establish effective working relationships and maintain appropriate professional and personal boundaries with internal staff, members, and with relevant community organizations.
Ability to maintain positive interactions with members and where appropriate professional and personal boundaries with internal staff, members, and with relevant community organizations.
Ability to maintain confidentiality.
Excellent written and verbal communication skills and ability to communicate complex information.
Ability to use discretion and work independently under general supervision.
Ability to work with diverse population of members and staff.
Ability to understand and adhere to Professional Code of Conduct.
Strong advocacy skills along with knowledge State and Federal benefits and eligibility guidelines

Qualifications & Requirements

An Associate’s degree or higher, preferably in social or human services.
Two years of experience with case management, care navigation, peer support or alike positions required
One year of experience in a social service or behavioral health setting strongly preferred.
For remote roles, access to reliable internet and telephone services, specifically 50M download and 10M upload package or higher as well as a strong WiFi signal from your remote work location.
Must meet pre-employment requirements and maintain all applicable state and job-related guidelines for background screening. Depending on state-specific requirements, this may include fingerprinting, drug testing, health screening, CPR/Basic First Aid and license/credential verifications.
You embody what Groups is all about: you care deeply about our mission; you are entrepreneurial, flexible and team-oriented; you have deep respect for the people we serve; you have unquestionable ethics.