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Lead, Revenue Operations



Posted on Tuesday, May 21, 2024

Headway’s mission is a big one - to build a new mental health care system everyone can access. We’ve built technology that helps people find great therapists with the first software-enabled national network of providers accepting insurance.

1 in 4 people in the US have a treatable mental health condition, but the majority of providers don’t accept insurance, making therapy too expensive for most people. Headway is building a new mental healthcare system that everyone can access by making it easy for therapists to take insurance and scale their practice.

Headway was founded in 2019 – since then, we’ve grown into a diverse, national network of over 30,000 mental healthcare providers across all 50 states who run their practice on our software. We’re a Series C company with over $225m in funding from a16z (Andreessen Horowitz), Accel, GV (formerly Google Ventures), Spark Capital, Thrive Capital, and Health Care Service Corporation.

We want your time here to be the most meaningful experience of your career. Join us, and help change mental healthcare for the better.

About The Role:

As a leader within Headway’s Revenue Operations org, reporting to the Senior Manager of Revenue Operations, you’ll have the unique opportunity to build, shape, and lead an operational function directly responsible for unlocking Headway’s growth to drive provider activation, retention, and share of wallet.As Headway scales to deliver high quality behavioral healthcare for millions of people across the country, the complexity of the operational landscape within which we operate has also increased exponentially. To this end, in our journey to build next generation healthcare growth infrastructure, we’re seeking an operational leader to grow and shape a truly mission-critical function responsible for scaling Headway’s growth engine.This is a one-of-a-kind opportunity that will place you in the driver’s seat to impact business-defining outcomes, and redefine the gold standard for growth operations, while contributing to a world-class team within one of America’s fastest growing startups.

You will:

  • Drive E2E growth of conversion rates at each stage of the funnel (while minimizing churn); including owning and managing forecast model and process of setting / validating quotas.
  • Build, own, and implement plan to continuously grow and accelerate conversion rates across each step of funnel
  • Own, manage, and proactively update growth forecast model (including leadership team updates)
  • Leverage competitive intelligence to improve conversion rates, forecasting, analyses, and broader rev ops strategy
  • Manage the process of setting and communicating campaign quotas, working closely with Strategic Finance
  • Collaborate x-functionally to have an immediate impact on identified areas of opportunity (either by leading projects or working through collaboration with other functions such as: marketing, sales, customer success, and enablement)

You’d be great if...

  • You have ~3+ YOE (including ~1-2 years of experience in strategic management consulting and/or ~ 1-2 years of experience in Business Operations or Strategy roles in high growth startups). Prior experience in Growth function is a nice to have.
  • You naturally break down complex, unfamiliar problems into well-defined, easy to understand areas of work
  • You have a passion for and experience leading projects and working x-functionally with people in an operational/analytical capacity
  • You are skilled at navigating complex relationships with senior x-functional stakeholders to drive business outcomes; you naturally build win-win relationships that drive mutual success in the long term

Compensation and Benefits:

  • Salary information is based on a single salary target per role and is differentiated based on geographic location (Group A, B, or C)
    • Group A: $140,000
    • Group B: $126,000
    • Group C: $112,000
    • Examples of cities located in each Compensation Grouping:
      • Group A = NYC, SF/Bay Area, LA Area, Seattle, Boston, Austin, and San Diego
      • Group B = Chicago, Miami, Denver, Washington DC, Philadelphia, Atlanta, Minneapolis, Nashville, Sacramento, Phoenix, and Portland
      • Group C = All remaining cities
  • Benefits offered include:
    • Equity Compensation
    • Medical, Dental, and Vision coverage
    • HSA / FSA
    • 401K
    • Work-from-Home Stipend
    • Therapy Reimbursement
    • 16-week parental leave for eligible employees
    • Carrot Fertility annual reimbursement and membership
    • 13 paid holidays each year as well as a Holiday Break during the week between December 25th and December 31st
    • Flexible PTO
    • Employee Assistance Program (EAP)
    • Training and professional development

We believe a team's strength is in its people, and we cannot achieve this mission without a team that reflects the diversity of this problem - across race, ethnicity, gender, sexuality, age, national origin, religion, family status, disability, military status, and experience.

Headway is committed to the full inclusion of all qualified individuals. As part of this commitment, Headway will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or receive other benefits and privileges of employment, please contact talent@findheadway.com

Headway employees work remotely across the US, with the option to work from offices in New York City and San Francisco. Headway participates in E-Verify. To learn more, click here.