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Engagement Operations

Hebbia

Hebbia

Operations
New York, NY, USA
Posted on Monday, June 24, 2024

About Hebbia

The user interface for AGI – Hebbia is AI that works the way you work.

Designed to be generally capable– it can tackle even the most complex tasks, citing answers over any amount of sources. By showing its work, Hebbia empowers users to collaborate with AI on each step and validate responses instead of blindly trusting them. Our mission is to put capable AI in the hands of 1 billion people by 2030.

Job Description

Our engagement operations team plays a critical role at Hebbia: you will be responsible for cross-account collaboration, building workflows, and delivering value for our clients.

We’re looking for ambitious and skilled individuals who have a keen ability to tackle complex challenges, problem solve, and communicate learnings effectively. The Engagement Operations team enables customer-facing account managers to deliver on AI rollout success criteria and help establish baseline building blocks for successful deployments and ongoing engagements. They will help democratize learnings across teams, and analyze processes impacting group-wide strategy. A strong candidate requires critical thinking, cogency, and a desire to run hard at our vision to scale AI for serious work.

If you’re a self-starter who enjoys solving challenging problems, and have a desire to see a tangible impact of your efforts, we’d love to hear from you!

This role is based out of our New York City office in SoHo.

Responsibilities

  • Cross-functional execution: Understand client needs across verticals and assist with creating workflows to drive value for them. Be able to take ideas from a customer and build in Hebbia
  • Process development and optimization: Define internal processes and workflows to uplift the broader engagement and operations function
  • Knowledge management: Share / replicate learnings from accounts to tackle ambiguous customer requests – bringing together an understanding of what does / does not resonate well
  • Data Analysis and reporting: Analyze engagement metrics to identify trends, insights, and areas for improvement, both in process and in product

Who You Are

  • 1+ years of investment banking or legal experience
  • 2+ years of consulting experience
  • Focus on any of:
    • Financial Services
    • Legal
    • Consulting (experience with product deployments preferred)
  • Excellent communication skills
  • Strong ownership mindset - you see problems or white space and make it yours
  • Distinctive analytical and problem solving capabilities: structure ambiguous, open-ended problems, and quickly iterate on solutions
  • Innate bias towards action and impact, while working in a nimble and fast-paced environment