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Payer Relationship Manager



Customer Service
Posted on Thursday, April 4, 2024

Alma is on a mission to simplify access to high-quality, affordable mental health care. We do this by making it easy and financially rewarding for therapists to accept insurance and offer in-network care. When a provider joins Alma, they gain access to a suite of tools that not only help them better run their business, but also grow it sustainably and develop as a provider. Alma is available in all 50 states, with over 20,000 therapists in our growing network. Anyone looking for a therapist can browse Alma’s free directory. Alma has raised $220.5M in funding from Insight Partners, Optum Ventures, Tusk Venture Partners, Primary Venture Partners, First Round Capital, Sound Ventures, BoxGroup, Cigna Ventures, and Rainfall Ventures. Alma was also named one of Inc’s Best Workplaces in 2022 and 2023.

Payer Relationship Manager

As a Payer Relationship Manager, you will lead Alma’s partnerships with health insurance companies. This role involves cultivating and nurturing strong relationships with our payer accounts, working cross-functionally with Product, Engineering, Data, and Operations to ensure payer needs are met, and acting as a bridge between our services and their mission to improve access to high-value behavioral health.

What you’ll do:

  • Serve as the primary point of contact for assigned payer accounts, building and maintaining strong relationships, and acting as a trusted partner.
  • Understand the unique needs and goals of each payer, aligning our solutions to their objectives, and fostering a collaborative partnership.
  • Engage proactively with payers to provide timely support, address inquiries, and ensure seamless communication to enhance overall satisfaction.
  • Coordinate with internal teams to ensure successful onboarding, implementation, and ongoing support of our payer partners.
  • Identify potential issues and proactively address concerns, finding effective and efficient solutions to maintain positive payer experiences.
  • Collaborate with cross-functional teams to identify strategic partnership and expansion opportunities within existing payer relationships, contributing to overall company growth.

Who you are:

  • You have exceptional interpersonal and communication skills, capable of building rapport and fostering meaningful connections with a diverse range of stakeholders.
  • You have a proven 3-4 year track record in account management within the healthcare, insurance, or technology sectors.
  • You are a creative thinker with strong analytical skills, adept at identifying challenges and implementing strategic solutions.
  • You can collaborate effectively across teams, driving collective success and contributing to a positive work environment.
  • You thrive in a fast-paced start-up environment, remain flexible in the face of change, and demonstrate resilience when navigating challenges.


  • We’re a remote-first company
  • Health insurance plans through Cigna (medical and dental) and MetLife (vision), including FSA and HSA plans
  • 401K plan (Roth and traditional)
  • Monthly therapy and wellness stipends
  • Monthly co-working space membership stipend
  • Monthly work-from-home stipend
  • Financial wellness benefits through Northstar
  • Pet discount program through United Pet Care
  • Financial perks and rewards through BenefitHub
  • EAP access through Cigna
  • One-time home office stipend to set up your home office
  • Comprehensive parental leave plans
  • 11 paid holidays, 1 Alma Mental Health Day, and 1 Alma Volunteering Day
  • Flexible PTO

Salary Band: $110,000 - $140,000

Alma’s compensation philosophy is driven by our company value of building equity. To best ensure pay equity, we typically bring in new hires near the middle of our listed salary bands and we do not negotiate our compensation (i.e. all people hired at the same level & role are brought in at the same salary, equity, and benefits). The recruiter you work with can provide more details on our philosophy.

All Alma jobs are listed on our careers page. We do not use outside applications or automated text messaging in our recruiting process. We will not ask for any sensitive financial or identification information throughout the recruiting process. Any communication during the recruitment process, including interview requests or job offers, will come directly from a recruiting team member with a helloalma.com email address.