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Payer Strategic Relationship Executive



Customer Service
Posted on Saturday, April 20, 2024

Alma is on a mission to simplify access to high-quality, affordable mental health care. We do this by making it easy and financially rewarding for therapists to accept insurance and offer in-network care. When a provider joins Alma, they gain access to a suite of tools that not only help them better run their business, but also grow it sustainably and develop as a provider. Alma is available in all 50 states, with over 20,000 therapists in our growing network. Anyone looking for a therapist can browse Alma’s free directory. Alma has raised $220.5M in funding from Insight Partners, Optum Ventures, Tusk Venture Partners, Primary Venture Partners, First Round Capital, Sound Ventures, BoxGroup, Cigna Ventures, and Rainfall Ventures. Alma was also named one of Inc’s Best Workplaces in 2022 and 2023.

Payer Strategic Relationship Executive

As a Payer Relationship Executive, you will lead Alma’s partnerships with health insurance companies. This role involves cultivating and nurturing strong relationships with our payer partners, proactively identifying new opportunities and leading initiatives to support collaboration and growth for Alma’s payer partners and Alma’s business. You will also work cross-functionally with Product, Engineering, Data, and Operations to explore and develop new product and service offering to deliver value to payers. You will act as a bridge between our services and payers mission to improve access to high-value behavioral health.

What you’ll do:

  • Serve as the strategic relationship owner for assigned payer accounts, building and maintaining strong relationships, and acting as a trusted partner.
  • Cultivate and maintain strong relationships with key external stakeholders within payer organization including leaders, decision-makers and influencers.
  • Develop and execute strategic payer relationship plans to define mutual relationships objectives and acheive those objectives.
  • Understand the unique needs and goals of each payer, aligning our solutions to their objectives, and fostering a collaborative partnership.
  • Identify potential opportunities to add value for our payer partners, finding creative solutions to support our payer partners, their client and their business in ways that are aligned with Alma’s goals and objectives.
  • Collaborate with cross-functional teams to identify strategic partnership and expansion opportunities within existing payer relationships, contributing to overall company growth.
  • Stay informed on industry trends, competitive landscape, and market developments to inform strategic partnerships planning and positioning.

Who you are:

  • You have exceptional interpersonal and communication skills, capable of building rapport and fostering meaningful connections with a diverse range of stakeholders.
  • You have a proven 4-6 year track record in account management within the healthcare, insurance sector.
  • You have strong analytical skills with the ability to interpret data, identify trends, and make strategic recommendations.
  • You have a results-oriented mindset with a focus on driving revenue growth and achieving targets.
  • You have the ability to work independently and collaboratively in a fast-paced, dynamic environment
  • You are a creative thinker able to identify opportunities and use analytical skills to drive solutions.
  • You thrive in a fast-paced start-up environment, remain flexible in the face of change, and demonstrate resilience when navigating challenges.


  • We’re a remote-first company
  • Health insurance plans through Cigna (medical and dental) and MetLife (vision), including FSA and HSA plans
  • 401K plan (Roth and traditional)
  • Monthly therapy and wellness stipends
  • Monthly co-working space membership stipend
  • Monthly work-from-home stipend
  • Financial wellness benefits through Northstar
  • Pet discount program through United Pet Care
  • Financial perks and rewards through BenefitHub
  • EAP access through Cigna
  • One-time home office stipend to set up your home office
  • Comprehensive parental leave plans
  • 11 paid holidays, 1 Alma Mental Health Day, and 1 Alma Volunteering Day
  • Flexible PTO

Salary Band: $140,000-$160,000

Alma’s compensation philosophy is driven by our company value of building equity. To best ensure pay equity, we typically bring in new hires near the middle of our listed salary bands and we do not negotiate our compensation (i.e. all people hired at the same level & role are brought in at the same salary, equity, and benefits). The recruiter you work with can provide more details on our philosophy.

All Alma jobs are listed on our careers page. We do not use outside applications or automated text messaging in our recruiting process. We will not ask for any sensitive financial or identification information throughout the recruiting process. Any communication during the recruitment process, including interview requests or job offers, will come directly from a recruiting team member with a helloalma.com email address.