At IBM Global Sales, we bring together innovation, collaboration, and expertise to help clients solve their most complex business challenges. Working across industries and geographies, you’ll partner with colleagues, clients, and partners to co-create solutions that drive digital transformation and lasting impact.Success in Global Sales is built on curiosity, empathy, and collaboration. You’ll connect technical understanding with strong people skills, building trusted relationships and shaping solutions that improve business and society. With world-class onboarding, continuous learning, and a supportive culture, IBM offers the tools and opportunities to grow your career. Join us and be part of a global team that’s passionate about driving innovation and making a difference.
Proactive delivery leader with 5+ years of experience leading a portfolio of customer-facing projects in enterprise software/SaaS. Familiarity with SFDC/FinancialForce, Google suite, Java development projects, Cloud platforms, data streaming, Kafka is highly preferred.
Principal Roles & Responsibilities
As an Engagement Manager you will:
● Proactively lead project teams to deliver successful customer outcomes for enterprise customers
● Lead 10-15 concurrent projects of moderate or greater complexity, with 3-4 of them active in any given week
● Own PS delivery for your projects and be responsible for the customer experience throughout the delivery process in partnership with key internal stakeholders
● Identify opportunities for additional PS work
● Collaborate with the project team, a variety of internal stakeholders and the customer to ensure alignment on target outcomes
● Effectively manage expectations of both internal and external stakeholders
● Manage scope and schedule and work with stakeholders to amend the contract when needed
● Coordinate and facilitate agile ceremonies and project management processes, e.g. scheduling, backlog planning, sprint planning, daily stand-ups, retrospectives, demonstrations, risk and issue management and status reporting
● Track and monitor progress to ensure that the team is successfully delivering project outcomes with incremental progress in each sprint
● Hold internal and external team members and stakeholders accountable when appropriate and in a diplomatic and productive manner
● Provide servant leadership to the team, remove blockers and help solve problems
● Communicate effectively with the team and stakeholders, internal and external, by understanding your audience and adjusting your communication style and content
● Calmly navigate issues and resolve conflicts
● Work with colleagues to find opportunities to improve delivery processes and practices
● 5+ years experience leading customer engagements in a professional services role, managing a portfolio of concurrent customer engagements
● 5+ years experience in project management with experience as an agile project manager or scrum master
● Strong communication skills - clear and concise
● Consultative leadership style
● Self-motivated, action oriented approach
● Undergraduate degree in Business or Information Systems or equivalent experience
● PMP, PMI-ACP, Certified Scrum Master preferred