Introduction

In this role, you’ll work in one of our IBM Consulting Client Innovation Centers (Delivery Centers), where we deliver deep technical and industry expertise to a wide range of public and private sector clients around the world. Our delivery centers offer our clients locally based skills and technical expertise to drive innovation and adoption of new technology.A career in IBM Consulting embraces long-term relationships and close collaboration with clients across the globe.You’ll work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. Your ability to accelerate impact and make meaningful change for your clients is enabled by our strategic partner ecosystem and our robust technology platforms across the IBM portfolio; including IBM Software and Red Hat.Curiosity and a constant quest for knowledge serve as the foundation to success in IBM Consulting. In your role, you’ll be encouraged to challenge the norm, investigate ideas outside of your role, and come up with creative solutions resulting in ground breaking impact for a wide network of clients. Our culture of evolution and empathy centers on long-term career growth and development opportunities in an environment that embraces your unique skills and experience.

In this role, you'll work in one of our IBM Consulting Client Innovation Centers (Delivery Centers), where we deliver deep technical and industry expertise to a wide range of public and private sector clients around the world. Our delivery centers offer our clients locally based skills and technical expertise to drive innovation and adoption of new technology.

Your role and responsibilities

The Program Manager is responsible for planning, organizing, and controlling IT programs to ensure theyare completed on time and to the required quality standards, and is also responsible for theorganization, administration, and supervision of the people, processes, and technologies, which whencombined into a comprehensive plan, provides the business and technical functions needed tosuccessfully achieve NextEra’s expectations for the program.Responsibilities* Develop and implement program plans to ensure they align with business objectives and ITstrategies.* Oversee and coordinate IT services, including managing service level agreements (SLAs), service deskoperations, and incident management.* Collaborate with cross-functional teams to identify and prioritize service enhancements that alignwith business needs.* Create and maintain service catalogs, SLAs, and operational level agreements (OLAs).* Monitor and report on service performance metrics, including SLAs, key performance indicators(KPIs), and customer satisfaction.* Identify and address risks while ensuring adherence to IT governance and regulatory requirements.* Develop and manage budgets to ensure optimal resource allocation and alignment with businessgoals.* Stay current with industry trends, emerging technologies, and best practices in service delivery andprogram management.

Required education

None

Preferred education

Bachelor's Degree

Required technical and professional expertise

Experience NeededSpecific skills needed are listed below; the level of experience will vary based on tenure.* Demonstrated excellence in project management, with a proven track record of successfullyoverseeing multiple projects and programs.* Strong analytical and problem-solving abilities, adept at interpreting data to make informeddecisions.* Effective communicator and collaborator with extensive experience working within cross-functionalteams.* Ability to excel in a fast-paced environment, consistently meeting deadlines and adapting to shiftingpriorities.* Leadership and management skills, with experience in directing teams and managing vendorrelationships.* Proficient in project management tools such as Asana, Trello, Microsoft Project, or similar platforms.* Proficiency in Microsoft Office Suite, particularly in Project, Excel, and PowerPoint.* Experienced with IT service management tools like ServiceNow, JIRA, or similar systems.* Competent in using collaboration tools such as SharePoint, Teams, or similar platforms.

Preferred technical and professional experience

Hiring manager and Recruiter should collaborate to create the relevant verbiage.