Provide preliminary FA on tape drive issues from the field, both FW and HW.
Work with customer and manufacturing on the RMA process.
Track issues with customers and communicate status effectively.
Work with the extended development team as needed to get to root cause.
Identify the need for new Engineering Changes (ECs) and work with the team to release ECs for Original Equipment Manufacture (OEMs).
Understand and create fix lists for tape drive firmware.
Understand tape drive processes and develop workarounds for field issues.
Provide updates to the functional and OEM spec.
Work with the OEM sales team to communicate future capabilities/roadmap items to get buy-in and feedback.
Analyze and understand intended product function and develop test cases to verify correct operation.
Understand testing methodologies and apply them to ensure product quality.
Implement performance and test-coverage improvements.
Make cost vs risk/reward decisions when implementing test cases. Interpret and explain test results and business impact.
Utilize: Tape Storage Systems Technologies, Open Systems Architecture, Quality management, Testing methodologies, Unix and Windows Operating Systems, Project Management, System Level Test.

Required: Bachelor’s degree or equivalent in Computer Science, Engineering or related and two (2) years of experience as a Software Engineer or related. Two (2) years of experience must include utilizing Tape Storage Systems Technologies, Open Systems Architecture, Quality management, Testing methodologies, Unix and Windows Operating Systems, Project Management, System Level Test. $144000 to $168900 per year. Full time. SN123.

Required education

Bachelor's Degree

Required technical and professional expertise

Required: Bachelor’s degree or equivalent in Computer Science, Engineering or related and two (2) years of experience as a Software Engineer or related. Two (2) years of experience must include utilizing Tape Storage Systems Technologies, Open Systems Architecture, Quality management, Testing methodologies, Unix and Windows Operating Systems, Project Management, System Level Test.

YOUR LIFE @ IBM

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

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ABOUT IBM

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OTHER RELEVANT JOB DETAILS

IBM offers a competitive and comprehensive benefits program. Eligible employees may have access to:

Healthcare benefits including medical & prescription drug coverage, dental, vision, and mental health & well being
Financial programs such as 401(k), the IBM Employee Stock Purchase Plan, financial counseling, life insurance, short & long- term disability coverage, and opportunities for performance based salary incentive programs
Generous paid time off including 12 holidays, minimum 56 hours sick time, 120 hours vacation, 12 weeks parental bonding leave in accordance with IBM Policy, and other Paid Care Leave programs. IBM also offers paid family leave benefits to eligible employees where required by applicable law
Training and educational resources on our personalized, AI-driven learning platform where IBMers can grow skills and obtain industry-recognized certifications to achieve their career goals
Diverse and inclusive employee resource groups, giving & volunteer opportunities, and discounts on retail products, services & experiences

We consider qualified applicants with criminal histories, consistent with applicable law.

This position was posted on the date cited in the key job details section and is anticipated to remain posted for 21 days from this date or less if not needed to fill the role.

The compensation range and benefits for this position are based on a full-time schedule for a full calendar year. The salary will vary depending on your job-related skills, experience and location. Pay increment and frequency of pay will be in accordance with employment classification and applicable laws. For part time roles, your compensation and benefits will be adjusted to reflect your hours. Benefits may be pro-rated for those who start working during the calendar year.

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