Join IBM's Salesforce Practice team as an Architect & Engineer for Agentforce & Data Cloud, where you will be a key leader in shaping and proposing innovative solutions leveraging the power of Salesforce and IBM's Consulting AI and Asset based capabilities. You will work closely with clients to understand their unique challenges and develop compelling, tailored solutions that drive digital transformation within healthcare, life sciences, state, local & education organizations.

In this role, you will act as a trusted advisor, combining your deep technical expertise with a strong understanding of public sector needs and procurement processes. You will be instrumental in the sales cycle, from initial client engagement and requirements gathering through solution design, demonstration, and proposal development. This position requires a blend of architectural vision, hands-on technical skill, and excellent communication abilities to articulate complex concepts to both technical and non-technical audiences.

Your role and responsibilities

Collaborate with IBM account teams and clients to understand their mission, business processes, and technical requirements.
Design and architect innovative, scalable, and secure solutions primarily leveraging the Salesforce platform, including Data Cloud and various Salesforce Clouds (Industry, Service, Marketing, Sales).
Develop and deliver compelling technical presentations, demonstrations, and proof-of-concepts (POCs) that showcase the value of proposed solutions.
Lead technical discovery sessions and workshops with clients to refine requirements and validate solution designs.
Provide expertise on Salesforce best practices, architecture patterns, and integration strategies within a public sector context.
Advise clients on data modeling best practices within the Salesforce platform (SF Data Model) and how to leverage Data Cloud for unified data strategies.
Incorporate IBM's asset portfolio, including IBM Consulting Advantage and related Assets, into Salesforce-centric solutions where appropriate.
Respond to technical sections of Request for Proposals (RFPs) and other procurement documents.
Stay current with the latest Salesforce product releases, certifications, and industry trends, particularly as they apply to the public sector.
Potentially mentor and guide junior technical resources.
Build and maintain strong relationships with key client stakeholders and IBM internal teams.

This role can be performed from anywhere in the US.

Required education

Bachelor's Degree

Preferred education

Master's Degree

Required technical and professional expertise

Proven experience in a solution architect or engineering role with a focus on pre-sales activities.
Demonstrated experience with the Salesforce Data Model.
Significant experience with Data Cloud implementation in a technical architect role.
Hold the Agentforce | Salesforce AI Specialist Certified credential.
Possess certifications in both Salesforce Data Cloud, Industry Cloud and at least one core Salesforce Cloud (Service Cloud, Marketing Cloud, Sales Cloud, or a relevant Industry Cloud).
Expertise using SQL and SOQL.
Extensive experience implementing and/or architecting solutions using Service Cloud, Marketing Cloud, Sales Cloud, or Salesforce Industry Clouds within complex environments.
Strong understanding of cloud computing concepts and experience with at least one major cloud platform (e.g., AWS, Azure, Google Cloud).
Excellent communication, presentation, and interpersonal skills with the ability to articulate technical concepts clearly and effectively.
Ability to work independently and as part of a dispersed team.
Experience working with or selling to Public Sector clients is highly desirable.

Preferred technical and professional experience

Additional Salesforce certifications.
Experience with other relevant technologies and integration patterns.
Familiarity with healthcare-specific compliance and security requirements like HIPPA.
Experience with Agile methodologies.
Bachelor's degree in Computer Science, Engineering, or a related field.

ABOUT BUSINESS UNIT

IBM Consulting is IBM’s consulting and global professional services business, with market leading capabilities in business and technology transformation. With deep expertise in many industries, we offer strategy, experience, technology, and operations services to many of the most innovative and valuable companies in the world. Our people are focused on accelerating our clients’ businesses through the power of collaboration. We believe in the power of technology responsibly used to help people, partners and the planet.

YOUR LIFE @ IBM

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

ABOUT IBM

IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

IBM is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

OTHER RELEVANT JOB DETAILS

IBM offers a competitive and comprehensive benefits program. Eligible employees may have access to:

Healthcare benefits including medical & prescription drug coverage, dental, vision, and mental health & well being
Financial programs such as 401(k), the IBM Employee Stock Purchase Plan, financial counseling, life insurance, short & long- term disability coverage, and opportunities for performance based salary incentive programs
Generous paid time off including 12 holidays, minimum 56 hours sick time, 120 hours vacation, 12 weeks parental bonding leave in accordance with IBM Policy, and other Paid Care Leave programs. IBM also offers paid family leave benefits to eligible employees where required by applicable law
Training and educational resources on our personalized, AI-driven learning platform where IBMers can grow skills and obtain industry-recognized certifications to achieve their career goals
Diverse and inclusive employee resource groups, giving & volunteer opportunities, and discounts on retail products, services & experiences

We consider qualified applicants with criminal histories, consistent with applicable law.

This position was posted on the date cited in the key job details section and is anticipated to remain posted for 21 days from this date or less if not needed to fill the role.

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