Introduction

A career in IBM Consulting is rooted by long-term relationships and close collaboration with clients across the globe.

You'll work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. Your ability to accelerate impact and make meaningful change for your clients is enabled by our strategic partner ecosystem and our robust technology platforms across the IBM portfolio; including Software and Red Hat.

Curiosity and a constant quest for knowledge serve as the foundation to success in IBM Consulting. In your role, you'll be encouraged to challenge the norm, investigate ideas outside of your role, and come up with creative solutions resulting in ground breaking impact for a wide network of clients. Our culture of evolution and empathy centers on long-term career growth and development opportunities in an environment that embraces your unique skills and experience.


Candidates for this role must have the ability to obtain and maintain a US Security Clearance.

Your role and responsibilities

• Daily Administration & Incident Management: Run the daily administration of network operations in the cloud and oversee/manage all network changes and incidents for Azure environments using ServiceNow.
• Troubleshooting & Performance: Troubleshoot network and application performance issues to resolve problems affecting hosted applications.
• Patching & Compliance: Plan and execute network infrastructure patching, device upgrades, and ensure cybersecurity compliance with IAVM and STIGs.
• Documentation & Architecture: Maintain necessary network documentation and diagrams for cloud network architecture and customer enclaves.
• On-Call Support: Provide on-call support for triage and resolution of after-hours production incidents.
• Collaboration & Planning: Collaborate with internal/external teams to translate technical objectives into requirements, identify new cloud services/features, and contribute to automation efforts.
• Network Design & Expertise: Design and implement secure, high-availability network solutions for hosted applications while serving as a subject matter expert on network administration trends and technologies.

Required education

Bachelor's Degree

Preferred education

None

Required technical and professional expertise

• Mid to senior-level experience in private/public cloud environments, with strong knowledge of fundamental network concepts and technologies, including Palo Alto firewalls, F5 devices, and Microsoft Azure (or similar cloud technologies).
• Proficiency in analyzing packet captures to troubleshoot network/application issues, along with a solid understanding of network, storage, server, and application technologies.
• Proven ability to manage multiple large-scale projects effectively, paired with strong verbal and written communication skills.
• Desired experience in automating routine administrative tasks, coupled with knowledge of automation tools and scripting languages like Terraform and Ansible.
• Bachelor Degree in technical field or related discipline or comparable experience in a previous job
• Ability to obtain and maintain a US Security Clearance.

Required Certifications:

• CompTIA Security+ CE (or equivalent IA cert)
• Computing environment certification (i.e. CCNA, CCNP, etc.)

Preferred technical and professional experience

• Knowledge of common network services (DNS, SNMP, NTP, etc.), application protocols (HTTP, SSL), DoD network operations, and familiarity with DoD STIGs and IA Vulnerability Management (IAVM).
• Strong communication abilities to present systems proposals, diagnose and resolve issues, and effectively interact with customers, senior personnel, and team members.
• Proven organizational skills to prioritize tasks, manage project schedules, and ensure timely completion of projects.