Introduction

A career in IBM Consulting is rooted by long-term relationships and close collaboration with clients across the globe.

You'll work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. Your ability to accelerate impact and make meaningful change for your clients is enabled by our strategic partner ecosystem and our robust technology platforms across the IBM portfolio; including Software and Red Hat.

Curiosity and a constant quest for knowledge serve as the foundation to success in IBM Consulting. In your role, you'll be encouraged to challenge the norm, investigate ideas outside of your role, and come up with creative solutions resulting in ground breaking impact for a wide network of clients. Our culture of evolution and empathy centers on long-term career growth and development opportunities in an environment that embraces your unique skills and experience.

Your role and responsibilities

The Client Partner acts as a strategic advisor and trusted point of contact for key clients, driving business growth through strong relationships, innovative solutions, and commercial excellence. This role combines strategic planning, client leadership, and business development to ensure long-term success and profitability.

This job can be performed from anywhere in the US.

Required education

Bachelor's Degree

Required technical and professional expertise

1. Client Relationship Management Skills

   • Ability to build and maintain strong relationships with clients.

   • Experience in managing expectations, resolving conflicts, and ensuring client satisfaction.

2. Excellent Communication Skills

   • Strong verbal and written English proficiency.

   • Skilled in presentation, negotiation, and cross-cultural communication.

3. Sales and Account Growth Expertise

   • Proven ability to upsell or cross-sell BPO services.

   • Track record in meeting or exceeding revenue targets.

4. Strategic Thinking and Business Acumen

   • Understanding of business models, industry trends, and client industries.

   • Ability to identify opportunities for process improvement and growth.

5. Leadership and Team Coordination

   • Experience leading cross-functional teams (operations, HR, finance, etc.).

   • Ability to influence and align internal teams with client goals

6. Knowledge of BPO Operations and Service Delivery Models

   • Understanding of back-office shared service processes.

   • Familiarity with SLAs, KPIs, quality metrics, and workforce management.

7. Data Analysis and Reporting Skills

   • Proficiency in using data tools (Excel, Power BI, or Tableau analytics).

   • Ability to interpret performance data and provide actionable insights.

8. Contract and Financial Management

   • Understanding of client contracts, billing cycles, pricing models (FTE-based, outcome-based, etc.), and P&L management.

9. Project and Process Management Skills

• Familiarity with methodologies like Six Sigma, Lean, or PMP.

• Ability to manage transitions, process migrations, and continuous improvement initiatives.

Preferred technical and professional experience

Hiring manager and Recruiter should collaborate to create the relevant verbiage.