About the Company

At Insticator, we’re on a mission to create a smart, unified platform built to collect, aggregate and monetize all of a publisher’s first-party data. Our suite of engagement products empowers publishers and consumers alike to amplify their voices and express their opinions in safe, interactive environments. From our Commenting Platform backed by hybrid AI and human moderation to our Content Engagement Unit which enables audiences to interact with content that speaks directly to them, Insticator reaches and pulls insights from over 350 million users monthly. Our vast roster of partners includes Gannett, USA Today, Major League Baseball, Ancestry, WebMD, and countless others. Headquartered in New York City, Insticator’s global footprint spans the US, Canada, India, the Philippines, Ukraine, and the United Kingdom.

About the Role

Insticator is looking to grow our Technical Account Management team where you will be responsible for ensuring the smooth roll-out of Insticator products, including ad serving, dealing with ad hoc publisher queries, and addressing issues relating to performance. The end goal is to be a first line of support for internal teams and provide first class service to publishers.

The ideal candidate would be a results driven person with high attention to detail. The candidate should have a variety of communication skills, such as being able to explain complex things in a brief way, and handle communication with various stakeholders. This role is 100% remote with working hours in the Eastern (New York) time zone (9:30-6:30 PM).

Responsibilities and Duties

• Maintaining client onboarding while assisting the account management team
• Communicate (both verbal and written) with clients and internal teams to explain products and implementation schedules
• Assess technical feasibility stemming from sales/client requests and translate that feedback to the Product team
• Respond to ad hoc technical concerns & problems as well as ensuring smooth implementation & launch
• Help identifying partner issues related to the ad performance
• Collaborate cross-functionally with the Account Management team to achieve upsell initiatives
• Contribute to internal documentation furthering development of the department as a whole

Qualifications

Professional Competencies

• A minimum of 2 years experience in a client-facing role with a background in advertising technology (Google Ad Manager)
• Experience using the Aniview video platform, technical setup, and ad-ops, including an understanding of VAST integration
• Experienced in web site architecture and front-end development (i.e. HTML, CSS, JavaScript)
• Basic understanding of Product/Project Management fundamentals
• Efficient with Google Suite platform (Docs, Sheets, Slides, GMail)
• Experience in using Chrome developer tools & Chrome publisher console
• Experience using Kibana and Tableau

Cultural Competencies

• High attention to detail, especially when multitasking
• Must be able to work primarily between the hours of 9:30 AM - 6:30 PM ET
• Strong English communication skills
• Ability to juggle multiple projects concurrently and set and meet deadlines
• Collaborative mindset and great teamwork skills
• Entrepreneurial & adaptable; great learning skills
• Curious, research-minded, data-informed
• Able to search for possible solutions and apply them
• Creative confidence
• Proactive communicator
• A sense of humor and a love of online culture
• Thrives in a start-up culture

The Insticator Values

We recruit, promote, and reward based off of our three core values:

• Sleeves Up - At Insticator we provide the autonomy and creativity needed to own your role, iterate where needed and drive impact on a massive scale
• 100% Viewability - Insticator is passionate about open feedback at all levels of the company. This allows us to fail fast, create in real time and build an open company culture
• Be Defiantly Great - We are defiant, that’s in our lifeblood, we accomplish what other people think are impossible. Challenging the status quo is our lifeblood