Retention Marketing Senior Associate

Join our team as a Retention Marketing Senior Associate, where you'll have the unique opportunity to manage and influence card account retention strategies, driving impactful results across various channels.

As a Retention Marketing Senior Associate within the Marketing Growth and Innovation organization of Card Services, you will oversee all Credit Card Account Retention activities. You will manage and influence retention strategies and the day-to-day execution of these efforts across channels such as email, phone, web, and in-app. You will engage business partners across different teams to achieve Chase Card Services and Business Partner objectives, overseeing strategies, reporting, and training.

Job Responsibilities

• Lead retention strategies across products, partnering with cross-functional teams and external partners.
• Oversee results reporting for campaigns and overall retention metrics at the portfolio and product levels.
• Collaborate with partners on retention strategies, synthesizing results and driving new tactics.
• Improve existing retention campaigns and develop new strategies for execution.
• Leverage insights from campaign analytics to summarize performance and develop data-driven strategies.
• Communicate effectively with stakeholders and lead through strong collaboration.

Required Qualifications, Capabilities, and Skills

• Bachelor’s degree required.
• 5+ years of direct marketing experience.
• Experience working with multiple internal and external partners.
• Strong oral, written communication, and presentation skills.
• Logical, analytical thinker with advanced understanding of success metrics.
• Strong ability to influence and gain buy-in.
• Effective at prioritizing and managing multiple complex initiatives concurrently.
• Results-oriented self-starter with strong problem-solving skills.
• Promote a strong control environment, adhering to risk/control procedures while maintaining a customer-first mindset.
• Thrive in a fast-paced, results-driven, highly dynamic environment.

Preferred Qualifications, Capabilities, and Skills

• Specific credit card marketing experience desired.

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans