Associate, J.P. Morgan Private Client – Field Incentive Support

At JPMorgan Chase, we are committed to extraordinary client service, taking care of our employees, and building relationships while maintaining a strong commitment to diversity and inclusion. Using a best-in-class banking, lending, investment solutions and thought leadership, along with cutting edge digital technology, you will be front and center representing our brand and interacting with our employees and clients to offer them the best the firm has to offer.

As a Field Incentive Support Associate within the Private Client Relationship Management team, you will oversee and execute our incentive plans from start to finish. You will play a crucial role in reinforcing our business strategy and encouraging the desired behaviors in Relationship Managers through our incentive program. Your work in incentive compensation is vital for recruiting, motivating, and retaining top talent. In this high-impact position, you will engage with employees at various levels on a wide range of topics and issues, whether complex, sensitive, or routine. Your attention to detail, accuracy, and commitment to maintaining high-quality standards and data integrity will be essential.

Job Responsibilities

• Manage and process scorecard and net flow performance inquiries, exceptions, and error corrections
• Communicate request results/feedback to appropriate stakeholders efficiently and succinctly
• Identify and take ownership of micro-level system/process breaks and escalate macro-level issues to appropriate stakeholders for prompt resolution
• Analyze existing processes and inquiries to make recommendations to peers and management team of continuous improvement opportunities
• Collaborate with business partners from other teams and functions across J.P. Morgan to improve processes, policies, and client experiences
• Summarize and share qualitative feedback from the field; provide accurate/timely quantitative metrics regarding request volume, SLAs, and compensation impacts
• Lead and/or actively participate in special programs and projects aligned to key priorities

Required Qualifications, Skills, and Capabilities:

• Experienced – Should have 3+years of experience in financial services and background in Finance, Compensation, and/or HR
• Knowledgeable – Should have or acquire a strong understanding of PC product and services, and fundamental business drivers of our business.
• Client Focused – Able to work directly with field managers and Relationship Managers to gather feedback, resolve issues, manage expectations, and deliver solutions on important
• Organized – Able to balance multiple priorities with varying urgency and importance; has a strong attention to detail and approaches situations with a risk and controls mindset
• Curious – Demonstrates intellectual curiosity and honesty – seek out the truth and ground decisions in the facts; genuinely interested in leaving each opportunity is a better place than it is today.

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.