Product Manager - Integrated Communications

As a Product Manager in Business Banking SMB CFX (Small Business, Client & Frontline Experiences), you are an integral part of the team that innovates new product offerings and leads the end-to-end product life cycle. As a core leader, you act as the voice of the customer and frontline employees in developing solutions which help small businesses better manage their accounts and transactions with timely communications.

Utilizing your deep understanding of how to get a product off the ground, you guide the successful launch of products, gather crucial feedback, and ensure top-tier client experiences. With a strong commitment to scalability, resiliency, and stability, you collaborate closely with cross-functional teams to influence, orchestrate and deliver high-quality products that exceed customer expectations.

If you have proven experience launching successful software products, passion for small businesses and improving people’s financial lives, the ability to craft and deliver creative solutions to challenging (but exciting) customer problems, then we are looking for you!

Job responsibilities

• Propel and execute product delivery across the full lifecycle including discovery, requirements gathering, solutioning, design/build and implementation
• Effectively cultivate cross-functional relationships with key partners (Business Banking, Product, Tech) to develop deep product expertise and influence others to deliver results
• Define requirements, and prioritize delivery in order to maximize the business value of the investment working closely with Business Owner/Product Director/Design to achieve combined goals
• Hands-on management of a product backlog including story refinement and ranking, daily participation in all Scrum events
• Track and monitor product performance, analyze data, produce relevant reporting and identify areas of opportunity (including but not limited to processes)
• Adapt to and execute changes to regulatory and controls requirements

Required qualifications, capabilities, and skills

• Minimum 7 years of applicable business experience with demonstrated expertise in Product development in Agile operating model/scrum team environment in a large, cross-functional organization (e.g., Financial Services, Technology firm)
• Ability to work collaboratively to define and execute new products and solutions to support customer/employee needs and address new business opportunities
• Experience working with business application owners and development teams to document business requirements, lead scope definition, technical implementation, end-to-end testing, and operational readiness
• Highly motivated self-starter, capable of working under minimal supervision with strong decision making, analytical and creative thinking skills
• Excellent verbal and written communication skills with the ability to deliver messages in clear and concise manner to all levels of the organization, including Executive Leadership
• Track record of personal initiative, strong work ethic, proactive setting and achieving goals, ability to work independently, ability to manage multiple tasks simultaneously, and entrepreneurial leadership
• Team player with the ability to work productively within a group and adapt to changing priorities

Preferred qualifications, capabilities, and skills

• Demonstrated prior experience working in a highly matrixed, complex organization
• Analytical / Problem Solving skills - ability to visualize, articulate, and solve complex problems
• Excellent Excel, Word, PowerPoint, Jira/Jira Align and organizational/time management skills

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans