Senior Associate, Business Management- Card & Commerce

Join the Chief Business Office supporting both the Credit Card and Connected Commerce teams. This dynamic role offers broad exposure across key business areas and the opportunity to drive strategic initiatives, operational excellence, and organizational effectiveness.

As a Senior Associate, Business Management in the Card and Connected Commerce team, you will play a pivotal role in coordinating business planning sessions, preparing senior executive presentations, managing team communications, and organizing offsites, town halls and events. Additionally, you will oversee governance activities such as monthly OKR reporting, headcount tracking, and expense management. The role also involves maintaining the strategic business plan and supporting the execution of critical projects. Success in this position requires exceptional organizational skills, strong planning capabilities, and outstanding communication. You will manage multiple projects in a fast-paced environment and build effective partnerships across the organization to deliver results.

Job Responsibilities

• Coordinate and facilitate business planning sessions, senior executive presentations, team communications, offsites, town halls and other events.
• Manage reporting/governance initiatives, including monthly OKR reporting, headcount tracking, and expense management.
• Organize meetings, prepare agendas and notes, and track follow-up actions to ensure accountability.
• Build and nurture relationships across teams and levels to drive collaboration and project success.
• Support ad hoc projects and initiatives as needed in a dynamic, evolving environment.

Required qualifications, capabilities and skills

• Bachelor’s degree in a relevant discipline.
• 3 plus years of experience in business management, communications, or a related field.
• Proven ability to plan, organize, and execute work with a sense of urgency and attention to detail.
• Demonstrated success managing multiple projects and deadlines in a fast-paced, dynamic environment.
• Strong relationship-building and communication skills; able to collaborate effectively across all levels and functions.
• Excellent project management skills, with a track record of delivering results.
• High interpersonal effectiveness, credibility, and ability to influence stakeholders.
• Natural curiosity and willingness to ask questions to deepen understanding.
• Proficiency in Microsoft Office Suite (Excel, PowerPoint, Teams, OneDrive).

Preferred qualifications, capabilities and skills

• Self-starter with a proactive approach to problem-solving.
• Adaptable and comfortable with ambiguity and change.
• Experience supporting senior leaders or executive teams.

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.