Step into a leadership role as our Global Security Operations Manager and make a real impact by safeguarding our people, facilities, and business operations worldwide. Use your expertise to proactively detect, analyze, and coordinate swift responses to security incidents, ensuring a safe and resilient environment for our global organization. Join us and be at the forefront of protecting what matters most.

As the Global Security Operations Center Manager within the Global Security team, you will work as part of a 24/7/365 team providing incident detection, triage, and response to support the operations of the Firm. You will have a leading role in defining, designing, progressing, and delivering the strategic agenda of the function, operating within a world-class Fusion Center. You will coordinate and collaborate across multiple Global Security product lines to execute annual and multi-year plans to ensure a world-class, integrated, and converged security system. Reporting directly to the Head of Global Crisis Management and Security Operations Centers, you will operate amongst a diverse and exciting portfolio of work, projects, personnel, and programs.

Job Responsbilities

Manage daily operations of the GSOC, ensuring adherence to established protocols, Standard Operating Procedures (SOPs), and standards.
Oversee incident detection, triage, and response, integrating with crisis management efforts and communicating critical updates to stakeholders.
Recruit, manage, train, and mentor a high-performing team of security analysts to ensure effective 24/7 operational coverage.
Develop and implement strategic plans, procedures, and workflows to enhance GSOC effectiveness and standardization across global locations.
Partner closely with internal and external partners, such as Cybersecurity, Human Resources, Facilities, and Law Enforcement, to enhance incident response.
Establish, record, and monitor key performance indicators (KPIs) and generate monthly governance materials to assess the effectiveness of the GSOC.
Aid in the development of standards, procedures, job aides and other documentation necessary to sustain and deliver GSOC operations.
Drive and mange working groups and/or project management groups to enhance the GSOC’s technology and/or operational support as needed.

Required qualifications, capabilities and skills

Demonstrable leadership experience and the ability to manage and develop a diverse team.
Extensive experience in GSOC operations, security monitoring, and incident/crisis response.
Strong communication skills for disseminating information and providing executive-level updates.
Familiarity with various security systems, such as video surveillance, access control, and incident management platforms.

About Us

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

About the Team

Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we’re setting our businesses, clients, customers and employees up for success.

The Global Security (GS) team protects the firm’s people and assets, ensuring the safety of business operations through the implementation of technology, best-in-class talent and client collaboration. Teams are responsible for developing safety policies and procedures, customer safety, pre-employment screening, fraud investigations and security operations on a global basis.