Experience Design Vice President – Enterprise Cross-Product

Shape the future of user experience with strategic design initiatives that blend business needs and user insights.

As an Experience Design Vice President in Cross-Product Design Strategy portfolio, you will play a pivotal role in shaping the user experience across our products and services. Leveraging your deep knowledge of design practices to lead strategically important initiatives and develop innovative solutions that align with business requirements and user needs. As a subject matter expert, collaborate with cross-functional teams, guide, and mentor junior designers, and foster a culture of inclusivity and accessibility. Your expertise in experience strategy and inclusive design will ensure that our offerings are not only visually appealing but also accessible and user-friendly, enhancing the overall customer experience.

You will blend visual craft with systems thinking, turning complex challenges into simple, elegant, and scalable solutions. Leveraging your expertise in experience strategy and service design, you guide cross-functional teams - including design, product, engineering, enterprise architecture, and data & analytics. You will create high-fidelity, visually polished solutions that form connected, cohesive journeys and elevate the end-to-end customer and enterprise experience. You will be an expert in executive and stakeholder communication and design advocacy, from mapping current-state experiences to building future-state models - delivering desirable, viable, feasible, and resilient services that align stakeholders and drive measurable impact.

Job responsibilities

• Develop and execute design strategies for complex projects and ensure alignment with business objectives and user needs across multiple product areas
• Diagram service flows and product features, design wireframes, and prototype interactions for key touchpoints as you lead end to end design initiatives within a specific domain.
• Role-model the adoption of inclusive design practices and accessibility guidelines, mentor junior designers and foster a culture of diversity and inclusion
• Collaborate with cross-functional teams to integrate user experience design into the product development processes and ensure seamless and customer centric solutions
• Analyze market trends, gather feedback from user research, and learn from data insights to inform design decisions and optimize user experiences across various platforms and channels
• Lead discovery, co-creation, and transformation of services from mapping current-state experiences to building future state models
• Lead systems orchestration, participatory design, and service prototyping, working across disciplines product, engineering, operations, data, and frontline teams to ensure that the delivered services are desirable, viable, feasible, and resilient
• Diagram service flows and product features, design wireframes, and prototype interactions for key touchpoints as you lead end to end design initiatives within a specific domain
• Produce design deliverables, prototypes, and documentation to guide development from MVP to scalable solutions
• Analyze market trends, gather feedback from user research, and learn from data insights to inform design decisions and optimize user experiences across various platforms and channels
• Advocate for user needs by partnering with user research, usability testing, and synthesizing insights into design decisions

Required qualifications, capabilities, and skills

• 5+ years of experience or equivalent expertise in user experience design or similar roles
• Demonstrated ability to create visual representations of user journeys, such as storyboarding, wireframes, and prototypes
• Demonstrated experience in inclusive design and accessibility guidelines, with the ability to incorporate diverse perspectives and abilities into design solutions
• Proven ability to develop experiences that meet or exceed the initial proposal of a product or experience, including the development of transformational innovation strategies and the creation of 'north star' representations to drive customer-centric decision-making
• Advanced technical literacy, including an advanced understanding of client-side technologies, APIs, microservices, and the components of the technology stack, as well as their impact on user experience
• Deep expertise in service design and orchestrating complex ecosystems across digital, physical, and organizational touchpoints
• Advanced Figma proficiency, demonstrating craft, attention to detail, and fluency in design systems for consumer and enterprise experiences
• Ability to create high-fidelity design artifacts - user journeys, storyboards, wireframes, and prototypes with exceptional visual polish
• Skilled at synthesizing ambiguity into clear design problems and actionable solutions
• Proven ability to lead strategic design initiatives, define ‘north star’ visions, and deliver end-to-end customer experiences that exceed business goals
• Ability to balance research depth with a bias for action, ensuring timely delivery without sacrificing quality

Preferred qualifications, capabilities, and skills

• Design leadership or managerial experience
• Proven ability to rapidly learn and adapt when working with internal domain experts across disciplines (e.g., quality control specialists, software architects, service specialists)
• Strong technical literacy and understanding of client-side technologies, APIs, microservices, and core technology stack components and how they influence user experience.

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans