Senior Associate, Lifestyle Concierge

The Lifestyle Concierge team applies deep expertise and experience in fine dining, luxury retail and live events to source and service elevated experiences for select Chase customers. Chase is hiring for a role on the Lifestyle Concierge team that will primarily serve as the main point of contact and subject matter expert for executives and other stakeholders who rely on the team for personalized dining recommendations and reservations, and to execute against other Chase Dining initiatives. You will also support the successful facilitation of executive and cardholder requests across the luxury retail and live events verticals.

As a Senior Associate within the Lifestyle Concierge team, you will be responsible for delivering insider access, providing personalized recommendations and securing reservations for global dining requests received by the team. You will also collaborate with the broader Dining Strategy & Activations team to leverage both existing and potential partnerships and firmwide assets that offer priority access for Chase cardholders through exclusive benefits and ambassador programs. Additionally, you will provide sourcing and servicing support for luxury retail and live events requests received by the Lifestyle Concierge team and ensure accurate reporting. The objective of this role is to provide added value for Chase cardholders by effectively collaborating with existing stakeholders, expanding the team’s reach to grow its network of external suppliers, synthesizing reporting, and offering superior service.

Job Responsibilities

• Execute the strategy for growing a best-in-class Concierge service that appropriately represents Chase's capabilities and showcases the value of our access, relationships and services in the dining, luxury retail and live events spaces
• Serve as liaison between internal and external dining Concierge clients and partners, ensuring seamless communication and service delivery by efficiently handling reservation requests, securing bookings, and offering sophisticated recommendations at top-tier and hard-to-book restaurants based on credible knowledge of the dining industry and vetted reviews from trusted sources (i.e. The Infatuation, OpenTable, etc.)
• Participate in the creation of quarterly and ad hoc reference materials to be shared with internal Lifestyle Concierge partners
• Use industry experience, knowledge and data to develop informed targets and execute proactively-curated cardholder offers or service incoming cardholder requests
• Collaborate with cross-functional teams (including, but not limited to Dining Strategy & Activations, Card, Experiential and Product) to streamline request fulfillment and enhance the Lifestyle Concierge user experience
• Create trackers and reporting tools to measure growth and success of all Lifestyle Concierge initiatives, developing suggestions for efficiency and effectiveness
• Use customer feedback to proactively identify opportunities to expand Chase cardholder benefits in the Lifestyle Concierge space

Required qualifications, capabilities, and skills

• 4+ years of experience as a concierge or client services/relations executive in a high-touch dining, hospitality or luxury services capacity
• Extensive knowledge of and contacts within the dining/hospitality industry and luxury lifestyle landscape
• Demonstrated ability to deliver exceptional customer service with professionalism
• Proven data-driven and structured problem-solving skills
• Ability to synthesize ideas and effectively communicate strategy and execution through verbal and written presentations
• Excellent interpersonal communication skills, capable of tailoring messages to varied internal and external audiences
• Demonstrated success in a fast-paced and dynamic corporate work environment
• Strong ability to prioritize effectively against competing needs
• Excellent time management, communication and organizational skills
• Flexibility to work non-traditional hours, including occasional evenings and weekends
• Experience with Microsoft Excel, PowerPoint, and other presentation tools

Preferred qualifications, capabilities, and skills:

• Bachelor’s degree
• Experience working with high-net-worth clients to provide remarkable experiences
• Strong knowledge of the international luxury and hospitality space
• Experience and/or strong interest in restaurant operations and reservation strategies
• Experience in and/or strong knowledge of the live entertainment industry
• Experience in and/or strong knowledge of the luxury brands ecosystem
• Familiarity with Customer Relationship Management (CRM) systems

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.