Join our dynamic Client Operations team and be at the forefront of innovation in the banking industry. This role offers an exciting opportunity to engage with clients, address inquiries, and optimize service operations, all while contributing to our culture of excellence and efficiency.

As a Client Operations Associate within Chase Media Solutions, you will enhance the client onboarding experience and provide support across various products and platforms. You will address client inquiries, process transactions, and troubleshoot problems, identifying opportunities to refer services based on client needs. Your broad knowledge of client operations, strategic planning, anti-fraud awareness, and automation will help optimize our service center operations. You will collaborate with internal stakeholders to drive improvements and resolve short-term problems within established policies, making a meaningful impact within our department.

Job Responsibilities

Support the end-to-end client onboarding process, ensuring a seamless experience across products and platforms.
Address client inquiries and troubleshoot problems, applying strategic planning and anti-fraud awareness.
Process transactions accurately and efficiently, adhering to established policies and procedures.
Identify opportunities to refer services based on client needs, contributing to continuous improvement of service center operations.
Collaborate with internal stakeholders to drive mutually beneficial outcomes, leveraging skills in influence and stakeholder management.

Required Qualifications, Capabilities, and Skills

2+ years of experience or equivalent expertise in client service and/or operations.
Ability to apply strategic planning principles in a client operations context, with a focus on improving service center operations.
Experience in implementing anti-fraud strategies to detect and prevent fraudulent transactions.
Proficiency in using automation technologies to optimize service center operations and improve client experience.
Skills in managing internal stakeholders, with the ability to establish productive working relationships and drive mutually beneficial outcomes.

Preferred Qualifications, Capabilities, and Skills

BS/BA degree or equivalent military experience preferred, with experience in a financial services or banking environment.
Ability to support continuous improvement initiatives, assist in project management efforts, and utilize presentation skills to communicate operational insights.
Ability to apply data and technology literacy to analyze operational data, integrate AI/ML tools, and utilize market product knowledge to align operations with industry trends.

To be eligible for this position, you must be authorized to work in the United States. We do not offer employment-based immigration sponsorship for this position. JPMorgan Chase & Co. will not provide assistance or documentation for any other form of immigration sponsorship or benefit, including OPT or CPT.

About Us

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

About the Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

We offer a broad array of credit cards to meet the needs of individuals and small businesses, including Chase-branded and co-branded cards in partnership with well-known companies and organizations. Merchant Services is a leading provider of payment, fraud and data security for companies, capable of authorizing transactions across global currencies.