Executive Director - Lifestyle Product

Join us in shaping the future of how people dine and experience lifestyle benefits. Make a real impact by creating digital products that delight and inspire Chase customers every day.

As the Executive Director, Product Manager within Dining, Lifestyle & Experiences, you will lead a team to implement integrations and develop innovative dining and experience-focused product capabilities, such as Concierge services and new benefit fulfillment channels for Chase customer. You will collaborate closely with the Chase Card and Connected Commerce teams, as well as key design, technology, and data partners dedicated to providing exceptional products. You will engage with both internal and external partners, guiding projects with senior leadership, and utilizing your excellent organizational and presentation skills.

Job Responsibilities:

• Partner with both technical and non-technical stakeholders including but not limited to: compliance, business operations, legal, engineering, design, data and analytics
• Build and maintain relationships with internal stakeholders, plan strategically and collaborate with executives to develop and execute strategies.
• Run an effective and tightly organized controls environment
• Monitor against goals, identify and scope paths for needed enhancements, and create remediation plans when needed
• Manage product backlog, production support, issue & defect resolution, and prioritization
• Lead ideation, refinement and execution of digital dining benefits strategy for Chase Dining and Lifestyle Experiences and Content
• Manage long-term roadmaps with all stakeholders
• Serve as relationship manager with existing external partners and work with product teams on prioritization of functionality for integration
• Partner with Chase Corporate Development to identify and engage with new platforms and functionality
• Participate in Chase Insights and Data Analytics work to leverage channels to test, validate and measure strategy progress and usage against goals

Required qualifications, capabilities, and skills:

• 10+ years experience in digital product, marketing, strategy, or business development - blended backgrounds are welcome
• You can effectively manage multiple complex initiatives and deliverables at the same time by being pro-active, action-oriented and results oriented with the ability to prioritize
• You are constantly inclined to connect the dots between initiatives
• You have strong critical thinking, problem solving and analytics skills
• You are skilled at creating compelling presentations for leadership and providing clear recommendations
• You desire to create an inclusive environment for all stakeholders
• You demonstrate strong networking skills and thorough follow-up
• You show an ability to understand the big picture, while paying attention to the details
• You’re passionate about understanding consumer needs and building digital products within the dining/travel/lifestyle space

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans