Social Media Community Manager - The Infatuation

Join The Infatuation’s social team and help shape our brand’s online presence. Your work will foster meaningful connections and drive engagement across our digital communities.

As a Social Media Community Manager in The Infatuation, you nurture a dynamic online community across multiple platforms. You engage with our audience, build relationships, and support our social team in creating impactful content. You will nurture a dynamic online community on multiple social media platforms (Instagram, TikTok, Reddit, Facebook, and more). Your role helps strengthen our brand’s visibility and ensures our community feels heard and valued. Together, we create memorable digital experiences. You will report to the Social Content Director, and partner directly with the larger social media team to enhance our brand's online presence through strategic engagement and community development. Your focus will be engaging with our audience and forging meaningful connections that boost our brand's visibility.

Job responsibilities

• Engage with our audience by responding to comments, messages, and mentions in a timely and professional manner
• Build and maintain relationships with our online community across all of our markets and social media platforms
• Report meaningful community feedback to the appropriate stakeholders, escalating any complaints to the proper legal channels according to company protocols
• Provide social listening reports for major campaigns and events
• Support the social team by assisting with posting coverage and ad-hoc content creation

Required qualifications, capabilities and skills

• 2+ years of experience working with online communities and creating social content for prominent brands or publishers
• Proficient in crafting messaging with a diverse range of tones, seamlessly transitioning between light-hearted and playful brand interactions and more formal, corporate messaging
• Profound understanding of the dynamics and language of online communities, with a deep immersion in platforms like TikTok and Instagram
• Deep understanding of The Infatuation’s brand voice and ability to translate it to a social audience
• Demonstrated ability to manage crisis situations that may arise from online discourse

Preferred qualifications, capabilities and skills

• Degree in Communications, Marketing, Journalism, Digital Media, or a related field preferred
• Experience with video editing and content publishing is a plus, but not required

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans