The Senior Marketing Strategy Associate within the Customer Marketing team will support the plan and roadmap of customer-centric marketing strategies that drive engagement, deepen and foster portfolio growth across Buy Now Pay Later credit card features. This role will focus on establishing strategies for innovative payment solutions like Chase Pay Over Time At Checkout and After Purchase for both consumer and business cards. This position sits within Card Services in Chase’s Marketing Growth & Innovation organization and will report into the Marketing Strategy Manager for Lending & Small Business Marketing.

Job Responsibilities:

• Lead marketing strategy for BNPL installments for credit card customers, inclusive of targeting, contact, messaging and channel strategies to acquire new users and drive repeat usage.
• Translate strategies across all marketing channels, including planning, development, and execution of trigger-based, customer centric journeys across email, direct mail, and digital channel.
• Oversee marketing mobile app nudge strategy to drive customer engagement and business growth, while establishing and implementing best practices ensuring consistency and effectiveness across campaigns
• Develop audience strategies, identifying real-time data attributes and implementing cloud based marketing campaigns, overseeing project execution from initiation to completion
• Responsible for prioritization of marketing test and learn roadmap, socialization of test plans, measurement frameworks and performance/results to key stakeholders including GMs, Finance and sr leadership
• Develop and manage 2-3 year target state planning, setting strategic objectives and milestones
• Prepare compelling presentations and business updates for key stakeholders, showcasing progress and strategic direction
• Develop and implement test plans, tracking performance across key work streams to drive continuous improvement
• Partner with business analytics, and creative teams to synthesize insights and identify optimization opportunities

Required qualifications, capabilities, and skills:

• 2+ Years experience developing and executing customer lifecycle marketing strategies
• 2+ Years experience optimizing and executing email campaigns to drive engagement and conversion
• 2+ Years experience proactively managing timelines and project deliverables, ensuring timely execution
• 2+ Years experience collaborating with multiple stakeholders, aligning decisions and priorities to drive impactful business outcomes
• Comfortable leveraging data and insights to shape test plans
• Demonstrated capability to work independently and collaboratively in a fast-paced, high-performing environment

Preferred qualifications, capabilities, and skills:

• 3+ Years experience developing and executing customer lifecycle marketing strategies
• 3+ Years experience optimizing and executing email campaigns to drive engagement and conversion
• 3+ Years experience proactively managing timelines and project deliverables, ensuring timely execution
• 3+ Years experience collaborating with multiple stakeholders, aligning decisions and priorities to drive impactful business outcomes
• Bachelor’s Degree in Marketing, Business or a related field
• Strong project management, organizational and communication skills
• Preferred prior growth or lifecycle marketing experience
• 5+ years of consumer/DTC marketing experience

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans