Vice President, Product Design - Onboarding Client and Advisor Experience
J.P. Morgan
JPMorgan Chase is seeking a talented and experienced Vice President of Product Design to lead the design strategy and execution for our client and advisor onboarding experience. This role will be responsible for elevating the onboarding journey, ensuring seamless, intuitive, and impactful experiences for both clients and advisors. You will collaborate closely with product managers, engineers, and cross-functional teams to deliver best-in-class design solutions that drive business outcomes and enhance user satisfaction.
Key Responsibilities
- Design Strategy: Collaborate with other designers to drive the end-to-end design vision for client and advisor onboarding experiences, with a focus on where the experiences connect to ensure the full program aligns with business goals and user needs.
- Elevate Design Quality: Champion high standards for design excellence, usability, and accessibility across all onboarding touchpoints.
- Design System: Understand, adopt and evolve design systems to ensure consistency, scalability, and efficiency in product development.
- Cross-Functional Collaboration: Partner closely with product managers, engineers, and stakeholders to define requirements, iterate on solutions, and deliver impactful products.
- User-Centered Approach: Conduct user research, usability testing, and data analysis to inform design decisions and continuously improve the onboarding experience.
- Mentorship: Mentor and guide junior designers, fostering a culture of creativity, collaboration, and continuous learning.
Required Qualifications
- Bachelor’s degree in Design, Human-Computer Interaction, or related field; advanced degree preferred.
- Minimum of 7 years of professional experience in product design, with a focus on digital experiences.
- Proven experience elevating design quality and leading design initiatives in complex environments.
- Demonstrated ability to work closely with product managers and engineering teams in an agile environment.
- Excellent communication, presentation, and stakeholder management skills.
- Portfolio showcasing relevant work in client and advisor onboarding or similar domains.
Preferred Qualifications
- Experience in financial services or highly regulated industries.
- Familiarity with accessibility standards and inclusive design practices.
- Experience with design tools such as Figma, Sketch, Adobe Creative Suite, etc.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
You will be responsible for elevating the onboarding journey, ensuring seamless, intuitive, and impactful experiences for clients.