The Commerce Payments organization is a motivated, forward-thinking team comprised of high talent product managers with a singular focus of delivering innovative payment services via the most important platforms of today and tomorrow. We seek to transform customer experiences, simplify the ways we do business, and tirelessly drive toward product excellence. We value controls, simplicity, and consistency in the capabilities and features we deliver.

As a Provisioning & Stored Cards, Vice President, in Connected Commerce on the Payments product team, you will focus on delivering seamless customer experiences that enable and encourage customers to use Chase cards wherever, whenever, and however they want to pay. You will manage critical priorities in the backlog, including platform and customer-facing solutions, and be the voice of product and the customer with engineering and other key partners. In this role you must be able to work well across time zones, have strong experience in product management and Agile product delivery, with a passion for driving “start-up” efforts in large companies, and a desire to be on the forefront of technology and digital payments.

Job responsibilities

• Define new features, leading product discovery, gathering requirements and defining user stories and acceptance criteria for both back-end and front-end services
• Manage product and team backlog, ensure strong agile metrics, and support ongoing production support, issue & defect resolution and prioritization
• Conduct pre-release reviews which could include regression testing and quality assurance to certify the release as production ready
• Define and monitor metrics and benchmarks, identifying, scoping and finding implementation paths for needed enhancements, and creating remediation plans when needed
• Collaborate with a team of cross-functional partners (i.e. Risk, Control, Compliance, Legal) to ensure a strong risk and controls environment.
• Deliver communications to executives and leadership team on the strategy and progress.
• Publish regular executive reports summarizing the overall health of the product, industry and competitive trends and the voice of the customer.

Required qualifications, capabilities, and skills

• 7+ years of experience in financial services, digital, product management and/or Agile software development.
• Experience in online payments including card, digital wallets, and e-commerce payments.
• Passion for understanding customer needs and demonstrated ability to build digital products.
• Ability to think strategically and to connect the dots to the bigger picture, while still comfortable diving into the details required to ensure successful execution.
• Proven success in collaborating, influencing and driving decisions with multiple stakeholders, including team members across product, technology and design.
• Proven track record of managing risk and controls.
• Bachelor's degree in Computer Science, Business Management or comparable field of study.

Preferred qualifications, capabilities, and skills

• Strong knowledge of Application Programming Interfaces (APIs), open Banking and engineering practices.
• Master's degree in Computer Science, Business Management or comparable field of study.

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Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

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Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

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Hiring an experienced product manager to deliver innovative payments features and digital experiences to our customers