The Banking Payments team is dedicated to meeting a broad range of payments needs for tens of millions of Chase Consumer and Small Business clients. Our mission is to enable the most secure and seamless payment experiences for our customers, including capabilities such as Zelle, Wires, Cross-border Payments, Transfers, Bill Pay, QuickDeposit and Real-time Payments.

As an Executive Director, Head of Strategy & Planning within Payments team, you will lead a team of dedicated professionals focused on driving strategic direction and operational alignment across our Banking Payments organization. As a leader you will play a pivotal role in shaping the future of payments at Chase, driving innovation, and maximizing organizational effectiveness.

Job responsibilities:

• Partner with product and business executives to develop and execute strategic plans that drive growth and innovation for Banking Payments.
• Establish, track, and evolve OKRs, KPIs, and other key business metrics; set targets and monitor progress against strategic goals.
• Leverage business intelligence and analytics to inform senior leadership, guide key business decisions, and identify new opportunities.
  Craft compelling executive communications and reporting to articulate the Banking Payments story, gain buy-in, and create advocacy for our products and initiatives.
• Build and maintain strong relationships with a broad range of internal and external stakeholders; foster collaboration and partnership to advance organizational strategy.
• Oversee resource allocation, budgeting, funding, headcount, and delivery tracking for the Banking Payments.
• Lead quarterly and annual roadmap planning across the Banking Payments portfolio, ensuring alignment with business objectives.
• Design, implement, and own operational rhythms, engagement models, and scalable processes to streamline operations and support organizational growth.
  Champion best practices and a culture of continuous improvement across the organization.
• Lead ad-hoc and high-impact projects critical to the success of Banking Payments, delivering results beyond existing roles and responsibilities

Required qualifications, capabilities, and skills

• 10+ years of experience in strategy, business operations, or management consulting.
• Proven executive presence and ability to influence senior stakeholders.
• Strong expertise in business strategy, strategic frameworks, and both qualitative and quantitative analysis.
• Excellent written and verbal communication skills, with experience preparing executive-level communications and presentations.
• Demonstrated track record of driving change and transformation in a complex organization.
• Collaborative mindset with strong interpersonal and leadership skills.
• Exceptional organizational, multitasking, and prioritizing abilities.
• High attention to detail; ability to work well under pressure in a fast-paced environment.
• Strong culture carrier.
• Bachelor’s degree required.
  

Preferred qualifications, capabilities, and skills

• MBA or advanced degree preferred.
• Experience in payments, digital or similar field is ideal.

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans