Are you passionate about building strong operational foundations and enabling business growth? The Talent Partnerships & Culture team is seeking a motivated, resourceful Business Operations Associate to support our day-to-day operations and controls. This is a junior-level growth opportunity for someone eager to develop their career in business operations, risk management, and process improvement.

As a Business Operations Associate in our Talent Partnerships and Culture team, you will work closely with our Head of Business Strategy & Operations - serving as a key liaison between team members, talent/celebrity management, influencer/creator teams, and culture/brand partnerships. You will partner with finance, legal, risk, controls, and compliance teams to ensure smooth processes for our external talent and brand partnership deals, manage risk, and uphold firmwide regulatory standards. You will also help evolve our practices to meet marketplace needs and ensure consistency across both organizations

Job responsibilities

• Manage day-to-day administrative and operational tasks for the Talent Partnerships & Culture team, ensuring seamless execution of external talent and brand partnership deals.
• Serve as a go-between for team members and external partners, helping to improve processes, manage risk, and ensure compliance.
• Support the Head of Business Strategy and Operations in aligning processes across both Talent Partnerships & Culture and Sports & Entertainment teams for cohesive reporting and compliance.
• Partner with Legal, Risk, Controls, and Compliance teams to maintain an effective control environment.
• Partner with Finance to manage vendors, invoices, and budgets across Talent Partnerships and Culture and Sports and Entertainment.
• Support issue management by delivering on action plans and helping to resolve operational concerns.
• Ensure the Control and Operational Risk Evaluation (CORE) framework remains current, updating business processes, risks, and controls as needed.Prepare for internal audits, compliance and risk reviews, and regulatory exams; coordinate evidence submissions and responses.
• Identify opportunities for process improvement and efficiency across the team.
• Support the evolution of practices to meet changing marketplace needs while maintaining compliance and control standards.
• Aid in the effective implementation of a culture supportive of governance and controls.

Required qualifications, skills, and capabilities

• Bachelor’s degree required.
• 3 plus years of experience in business operations, risk, controls, compliance, or related fields
• Strong communication skills, with the ability to interact effectively with senior executives and cross-functional partners.
• Highly organized, detail-oriented, and able to manage multiple projects or workstreams simultaneously.
• Self-motivated, able to work independently, and comfortable navigating ambiguous situations and tight deadlines.
• Strong partnership-building skills and a collaborative mindset.
• Inquisitive, enthusiastic, and eager to learn and grow within the organization.
• Excitement and general understanding of industry working in administrative or business management roles alongside celebrity, athlete, musicians, social media influencers and creators.

Preferred qualifications, skills, and capabilities

• Financial Services experience
• Experience with process improvement, end-to-end process reviews, and change management preferred.

---

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

---

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

---

The Talent Partnerships & Culture team is seeking a motivated Business Operations Associate to support our day-to-day operations.