Put your passion for people and skill for marketing to work driving cohesive, frictionless, personalized experiences for the firm’s most critical stakeholders: our employees. As an Associate, Project Management in Employee Experience (EX) Marketing, you will play a critical role on the team that shapes the experiences of our colleagues, drives perceptions of firm, and changes behaviors by delivering compelling engagement campaigns and Purpose initiatives across the firm. This role combines project management, marketing strategy, brand management, presentation skills, and strategic advice in support of our 310,000 employees.

The Project Management Associate will support activities across the Employee Experience Marketing team that showcase the offerings and resources across the firm. They will liaise with colleagues across functions and locations including Employee Experience, Human Resources, CAO and Technology. They will also support the delivery of employee marketing campaigns and experiences across new and existing virtual and in-person channels.

Job responsibilities:

• Project manage a variety of workstreams across EX Marketing, keeping leadership informed of progress, following up on deliverables, and addressing issues for timely execution
• Liaise and build relationships with partners across Marketing, Brand, Communications, Corporate Functions, Change & Readiness, Controls and other business partners as appropriate
• Support leadership content including PowerPoint presentations, executive talking points, and briefing materials for socialization across stakeholder groups as needed.
• Engage with stakeholders across various departments to gather insights, understand needs, and tailor marketing strategies that resonate with key employee segments.
• Support the development and execution of key EX Marketing initiatives, including briefing, concept, development, and implementation of select employee marketing campaigns across digital and in-person channels.
• Act as a steward of the firm's brand guidelines, providing guidance that promotes consistency and integration across Employee Experience, Human Resources, Workplace, Technology, and other firmwide focus areas.
• Support post-initiative analysis and feedback collection to continuously improve processes and event effectiveness.

Required qualifications, capabilities and skills

• 4+ years of experience managing projects in a marketing or communications setting
• Ability to thrive in a fast-paced, matrixed environment with multiple assignments, stringent deadlines and changing priorities
• Strong problem solving and planning skills; excellent time management and project management skills
• Strong communications and integrated marketing skills
• Strong relationship management skills, able to communicate effectively with peers and partners
• Understanding of the product lifecycle management
• Team player with the ability to navigate a highly matrixed organization
• Strong Microsoft Office Suite skills

Preferred qualifications, capabilities and skills:

• Consumer marketing or employee marketing experience
• Corporate communications experience
• Knowledge across internal communication channels including web, email, digital screens, video, print, merchandise, etc.
• Prior events experience preferred
• Other responsibilities in support of the EX Marketing team as needed.

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Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

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Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

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Drive engaging, personalized employee experiences through project management and marketing for 310,000 colleagues firmwide