Controls is a key function within financial institutions and large organizations, including JPMorgan Chase. Its primary purpose is to ensure that the organization operates within established policies, procedures, and regulatory requirements, minimizing risks and safeguarding assets of the firm.

As an Executive Director – Control Manager supporting the Data & Analytics (D&A) Product & Platform team, you will oversee risk and control environment related to D&A product management, ensuring adherence to the firm’s Compliance & Operational Risk Evaluation (CORE) Program. You will support D&A Product Management embed robust product management practices and controls, manage Risk Assessment Structures (RAS) within the CORE system, strengthen compliance with firmwide Policies and Standards, and engage the Data & Analytics Control Manager community of practice. You will partner closely with the broader CDAO Control Management team and D&A business/control partners to effectively manage the operational risk environment for D&A products and platforms.

Job responsibilities:

• Ensure D&A products and platforms are developed in alignment with Artificial Intelligence (AI) and Data Governance Standards; partner with business, Data, and AI Control Management teams and Technology Control teams as needed, to integrate controls within the product delivery roadmap.
• Engage D&A Product partners to review and understand key processes & practices, strengthen risk & control identification, support control testing (conducted by the Testing Center of Excellence (TCoE)), and drive rigorous issue management (in case of control breaks or gaps)
• Lead risk and control assessments in partnership with control management and business teams (e.g., Operational Risk Summaries, Residual Risk Reviews).
• Maintain and update key controls in CORE content, and, where appropriate, across Lines of Business (LOBs) and Corporate Functions (CFs), leveraging strong knowledge of the CORE platform.
• Oversee responsible introduction of product changes, ensuring adherence to change management best practices.
• Conduct mapping and gap assessments of current state controls against industry frameworks and regulatory requirements.
• Review and analyze reporting metrics to proactively identify emerging risks or themes; collaborate with business partners to enhance metrics for monitoring standards adherence and risk detection.
• Support CDAO control management priorities, including preparation of materials and responses for regulatory queries and meetings.
• Partner with Line of Defense stakeholders (Legal, Compliance, Operational Risk, Audit) to understand priorities, manage the control environment, and ensure successful Compliance/Operational Risk tests, audits, and regulatory exams.
• Lead by example, demonstrating exemplary personal and professional attributes; inspire confidence in staff, business, and control partners.

Required qualifications, capabilities and skills:

• Experience with product management lifecycle and change management practices and/or controls.
• Ability to translate business requirements into control requirements for integration into product design.
• Financial services experience in controls, or information security, audit, quality assurance, risk management, or compliance; strong understanding of the three lines of defense model.
• Solid understanding of Compliance and Operational Risk Management frameworks.
• Sound judgment in risk assessment, work prioritization, senior leader engagement, and change management.
• Experience leading cross-functional initiatives to analyze, design, and implement best practices.
• Demonstrated leadership and judgment to influence a strong risk culture, including senior management presentations and exchanges.
• Strong problem-solving and analytical skills; ability to synthesize large data sets and draw actionable conclusions.
• Excellent written and verbal communication skills; able to articulate and explain business issues and controls effectively.
• Minimum of 10+ years of financial services experience in controls, information security, audit, quality assurance, risk management, or compliance

Preferred qualifications, capabilities, and skills:

• Business acumen and understanding of relevant regulations; experience in regulatory engagements
• Professional certifications such as CISSP, CCSP, AWS, or similar are highly desirable.
• Strong interpersonal, collaboration, and relationship-building skills; ability to build coalitions and influence with an end-to-end mindset.
• Self-motivated and able to work autonomously; adaptable to shifting priorities and able to manage competing demands in a fast-paced, results-oriented environment.
• Ability to manage ambiguity, make informed decisions, influence stakeholders, and justify decision-making.
• Experience developing timely and sustainable solutions, including automation, data analytics, and machine learning.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint); ability to develop compelling executive presentations highlighting opportunities and recommendations for improvement.