Join us in shaping and enhancing cutting-edge products within proprietary wallets and lending innovation—like payment platforms and Chase Pay in 4. You’ll have the opportunity to develop new solutions from the ground up, leveraging the latest design tools and technologies. The Card and Connected Commerce organization is a team of highly talented designers and product leaders focused on delivering innovative payment experiences and platforms. We’re transforming the buying and selling experiences for millions of our customer and nurturing the growth of digital payments.

As an Experience Design Executive Director in Proprietary Wallets and Lending team, you will spearhead a team of talented professionals to conceptualize, structure, and detail our offerings within the broader user journey landscape. Leveraging your expertise in experience design principles, devise and enact innovative policies and processes that elevate the user experience and resonate with our organizational strategy. Your role involves setting quality benchmarks, managing asset delivery, and shaping the direction of product initiatives by your team. A staunch advocate for inclusive design and accessibility, exemplify and encourage collaboration and lead your team in creating unparalleled experiences for our diverse user base. Your expertise in interaction design positions you as an advisor to senior management on complex experience design matters, promoting a culture of collaboration and inclusivity across multidisciplinary teams.

Proprietary Wallets and Lending is seeking a leader with practice establishing new products and teams within a large financial institution, while ensuring the customer remains at the heart of all decisions. Strong candidates will be comfortable facilitating partners through ambiguity, driving leaders towards customer-centric decision making, and challenging team members to focus on experimentation and exploration.

Job responsibilities

• Develop and implement user experience strategies in line with business objectives and apply your expertise in interaction design and information architecture

• Lead, mentor, and inspire a team of experience designers and researchers, fostering collaboration, and promoting professional development through coaching and performance management

• Drive innovation by staying abreast of industry trends, accessibility standards, and emerging technologies to maintain our competitive edge and user-centric approach

• Design methods to incorporate insights gained from key performance metrics, utilizing data fluency to inform decision-making and optimize user experiences for diverse customer segments. Build strong relationships with key stakeholders and influence decisions and champion user-centered design principles organization-wide

Required qualifications, capabilities, and skills

• 7+ years of experience or equivalent expertise in user experience design, focusing on interaction design and information architecture

• Payments/digital payments and/or installment lending experience

• Advanced skills in visual design, storyboarding, and data fluency, capable of creating visually appealing and functional visual elements for digital products and services

• Proven leadership in guiding and mentoring diverse teams of experience designers, fostering collaboration and promoting professional growth

• Demonstrated success in inclusive design, accessibility guidelines, and assistive technology, to create inclusive experiences for diverse users

• Proven understanding of market trends, product knowledge, and technological advancements, with the ability to leverage emerging technologies and industry best practices to drive user experience outcomes.

• Excellent presentation and communication skills.

• Experience working with executives on strategic, ambiguous challenges.

Preferred qualifications, capabilities, and skills

• Demonstrated experience with global payment systems and digital wallets.

• Familiarity with blockchain, NFC, and emerging payment technologies.

• Candidates with Fintech background or payment platform experience shall be preferred

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans