Join us and help bring AI transformation to life on our Brand Operations AI Transformation team! You’ll be responsible for organizing, managing and optimizing digital assets across our Brand libraries, helping us define and maintain metadata standards and best practices, and supporting efficient asset use across our organization.

As a Digital Asset Librarian on the Brand Operations AI Transformation team, you’ll be responsible for organizing, cataloging and managing a portion of Brand’s digital assets including those generated by AI to ensure accuracy, compliance and accessibility, as well as working cross-functionally with creative, marketing, project management and tech teams. Your work will help the Brand team continue delivering engaging, brand-aligned creative to millions of customers, ensuring that our digital files including images, templates and other creative assets are properly tagged, organized and accessible across teams. You’ll also work with creative technologists and other tech partners to find ways to automate processes and actions within the libraries you manage.

Job responsibilities:

• Develop and implement strategies for organizing, cataloging, tagging and classifying digital assets for easy search and retrieval, using AI tools to automate (e.g., auto-tagging).
• Maintain and evolve metadata schema and taxonomy standards to ensure consistency and discoverability.
• Enforce usage rights, copyright, licensing and brand standards; ensure compliance with legal and company policies.
• Manage user permissions, access levels, and support IT in system maintenance, security, and troubleshooting.
• Create and document workflows for asset ingestion, approval, archiving and distribution.
• Work closely with internal teams to clarify asset needs, resolve metadata gaps and support requests for asset retrieval and usage.
• Conduct regular audits to remove duplicates, archive outdated content and improve system performance and user experience.
• Develop and deliver training, onboarding and documentation for DAM users; serve as a DAM champion within Brand and Marketing.
• Monitor system usage, generate reports, gather user feedback and recommend improvements to enhance usability and search functionality.
• Communicate updates, new content, and system changes to stakeholders; participate in governance meetings to align processes and policies.

Required qualifications, capabilities and skills:

• Proficient with digital asset management (DAM) systems (AEM, Frame.io) and related software (e.g., Adobe Express, etc.), or the ability to learn and master quickly.
• Working knowledge of copyright, licensing and digital rights management, or the ability to learn and master quickly.
• Some experience with asset lifecycle management, rights management and digital archiving best practices.
• Working understanding of metadata, taxonomy, cataloging and information architecture required.
• Familiarity with a wide range of digital file formats (images, video, web, social, etc.) and their use in creative workflows.
• Drive to proactively stay informed about emerging trends in AI and digital asset management.
• Excellent attention to detail, as well as organizational, documentation and project management skills.
• Strong communication, training and collaboration skills; ability to work cross-functionally.
• Analytical, process-oriented mindset with strong problem-solving abilities
• Able to manage multiple priorities independently in a fast-paced environment.

Preferred qualifications, capabilities and skills:

• Bachelor’s degree, preferably in related field (library sciences, data management, etc.)
• Strong understanding of metadata, taxonomy, cataloging and information architecture.
• Experience with generative AI tools and platforms (e.g., Adobe Firefly, Google Veo 3) in a workplace capacity.
• Experience with creative tools like Adobe Creative Suite (Photoshop, Illustrator).
• Familiarity with creative collaboration workspaces/tools (i.e. Figma).

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Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

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Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

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Organize, catalogue and manage Brand digital assets including those generated by AI to ensure accuracy, compliance and accessibility.