Chase’s growing Content organization is hiring a Vice President of Email Operations to manage the end-to-end execution of email marketing campaigns, ensuring timely delivery, and driving operational excellence across the email content team. Our mission is to create best-in-class content that helps Chase customers better engage with their credit card benefits, inspiring them to travel, shop and dine with Chase. This role reports to the Content team’s Head of Product and Operations.

As Vice President, Email Operations Marketing Delivery Lead within Lifestyle, you will be responsible for intake management, stakeholder engagement, timeline creation, resource assignment and feedback coordination. You will work closely with writers, editors, photo coordinators, and designers/producers to ensure all email campaigns are delivered on time, meet quality standards and align with business objectives. Your ability to manage multiple projects, communicate effectively and drive process improvements will be critical to success. If you have an extraordinary eye for detail and a demonstrated ability to manage multiple complex email projects and a team of email operations coordinators, we would love to hear from you.

Job Responsibilities

• Lead and manage a team of email operations coordinators, providing guidance, coaching and performance feedback
• Oversee the intake process for email campaign requests, working with stakeholders to clarify requirements and success metrics
• Develop and manage detailed project timelines, ensuring all deliverables are completed on schedule
• Coordinate work across writers, editors, photo coordinators and designers/producers, balancing workloads and priorities
• Coordinate and facilitate feedback rounds with stakeholders, ensuring revisions are incorporated efficiently
• Monitor project progress, proactively identify risks or bottlenecks, and implement solutions to keep projects on track
• Continuously evaluate and improve operational processes to drive efficiency and quality
• Serve as a process advocate and subject matter expert for email operations within the content team
• Foster strong relationships with cross-functional partners, including marketing, product and tech teams

Required Qualifications, Capabilities and Skills

• 5+ years of experience in project management, operations or a related field
• Demonstrated experience managing teams and driving results through leadership and influence
• Advanced knowledge of project management methodologies, best practices and tools (e.g., Jira, Airtable, Workfront)
• Proven ability to manage multiple complex projects simultaneously and deliver under tight deadlines
• Exceptional organizational skills and attention to detail
• Strong communication and stakeholder management skills
• Experience working with creative teams (writers, editors, designers, producers) in a fast-paced environment

Preferred Qualifications

• 3+ years of people management experience
• Strong interest in and knowledge of Chase credit card programs and benefits
• Experience within financial services or another regulated industry

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Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

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Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

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You will manage the end-to-end execution of email marketing campaigns