JPMorganChase is a global leader in financial services and ranked #1 for AI adoption and maturity in the 2025 Evident AI Index. We’re building a Brand Operations AI Transformation team to help us bring our vision to life, including a robust asset management discipline to help us ensure accuracy, compliance and accessibility of our digital assets, as well as working cross-functionally with creative, marketing, project management and tech teams.

As a Project Manager on the Brand Operations AI Transformation team, you’ll blend traditional project management with expertise in AI/ML technologies, overseeing AI projects from conception to delivery and acting as a critical bridge between highly technical teams, creatives, brand managers and business stakeholders. Your work will help the Brand team continue delivering engaging, brand-aligned creative to millions of customers.

You’ll lead, plan and execute AI/ML projects, bringing a deep understanding of project management, data management and AI methodologies so we can deliver AI initiatives on time, within scope, on budget and aligned with Brand guidelines as well as business goals. You will be responsible for coordinating cross-functional teams, managing project lifecycles and reporting progress and results to partners and leadership in both tech and marketing teams.

Join us and help bring AI transformation to life for our Brand organization!

Job responsibilities

• Plan and oversee all stages of AI-led creative projects, from ideation and data collection to delivery, as well as model training, monitoring and reporting.
• Act as a critical bridge between highly technical teams, creative teams and business/marketing stakeholders, ensuring seamless project delivery, resource optimization and robust controls adherence through ongoing communication. Work across/coordinate diverse, cross-functional teams for the purpose of creative delivery, including AI technologists, prompt engineers, brand managers and creatives. Foster a collaborative environment and help resolve conflicts.
• Define project scope, objectives and success metrics for AI-powered deliverables. Ensure AI solutions provide measurable business value and align with the company's overall strategic goals.
• Serve as the primary liaison between brand management and creative teams, translating complex AI concepts into clear, actionable business insights.
• Work with creative technologists and prompt engineers to proactively identify, assess and mitigate risks, including those related to timeline/execution, data quality, model bias or ethical concerns. Ensure AI solutions meet high-quality and regulatory standards.
• Create and manage project budgets, track expenditures and allocate resources effectively to ensure projects run smoothly. Ensure AI initiatives align with business objectives and are delivered on time, within scope and on budget.
• Stay up-to-date with emerging AI trends, tools and platforms to ensure project relevance and foster a culture of continuous improvement.

Required qualifications, capabilities and skills:

• Bachelor's degree
• 3 or more years of project management experience, with a proven track record of successfully delivering AI/ML projects.
• Proficient in project planning, risk management and stakeholder management.
• Deep understanding of (or the ability to learn and master quickly) creative workflows and controls, as well as AI methodologies, data management and ethical considerations related to using AI technologies.
• Ability to plan and oversee execution of AI/ML-based creative projects from conception to deployment, including setting timelines, setting and managing key meetings, asset and resource mgmt., reporting, etc.
• Strong understanding of AI/ML concepts, such as natural language processing (NLP), deep learning and data science principles.
• Understanding of data's role in AI, including data quality, pipelines and data-driven decision-making.
• Excellent leadership, communication and problem-solving abilities. Must be adaptable, results-oriented and able to manage complex, ambiguous projects.

Preferred qualifications, capabilities and skills:

• Experience working with Adobe Workfront.
• Strong knowledge of Agile and iterative development methodologies.
• Experience with generative AI tools and platforms (e.g., Adobe Firefly, Google Veo 3) in a workplace capacity.
• Experience with creative tools like Adobe Creative Suite (Photoshop, Illustrator).
• Familiarity with creative collaboration workspaces/tools (e.g., Figma).

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Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

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Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

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Blend traditional project management with expertise in AI/ML technologies, overseeing AI projects from conception to delivery