This role is responsible for driving J.P. Morgan Private Client Business Development, ensuring exceptional client experiences and the growth of the Private Client business. With direct oversight of team development, incentive design and administration, client engagement, and cross-line of business referral strategies, you will be an integral part of the Affluent leadership team, shaping the future of client relationships at JPMorgan

Key Responsibilities

• Collaborate with the Affluent leadership team to define and refine the strategic direction for J.P. Morgan Private Client, ensuring alignment with broader organizational goals
• Work closely with Field Leaders to identify priorities, set clear objectives, and communicate actionable plans that drive client engagement and deepen relationships
• Monitor market trends and client needs to proactively adjust strategies, ensuring the J.P. Morgan Private Client offering remains competitive and relevant
• Serve as the primary connection between J.P. Morgan Private Client and other lines of business, including One Chase, Commercial Bank, and Private Bank
• Facilitate collaboration and knowledge sharing across teams to develop integrated engagement strategies that leverage the strengths of each business unit
• Champion a unified approach to client relationship management, ensuring seamless referrals and consistent client experiences across the organization
• Design and implement incentive programs that motivate Relationship Managers to adopt client-centric behaviors and deliver outstanding service
• Regularly review and update compensation structures to reflect evolving business objectives and regulatory requirements
• Analyze performance data to ensure incentive programs are driving desired outcomes and supporting the growth of the J.P. Morgan Private Client base
• Partner with HR, Learning & Development, and Communications to deliver comprehensive training programs focused on advisory skills, regulatory licensing, and best practices in client engagement
• Foster a culture of continuous improvement, encouraging feedback and innovation in client relationship management

Qualifications

• 10–15 years of management and leadership experience
• Experience in wealth management or private banking preferred
• Proven ability to influence and collaborate across a highly matrixed organization
• Strategic thinker with a passion for creativity and innovation, as well as a willingness to focus on details and process
• Strong analytical and financial acumen
• Exceptional leadership skills to build great teams and attract top talent
• Ability to lead and implement change in a fast-paced and complex environment
• Ability to build and sustain profitable businesses in a highly competitive environment through differentiated strategies and solid execution

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Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

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Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

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The Head of Business Development is an integral part of the Affluent leadership team, reporting to the Head of Private Client