Shape the future of employee experience by immersing yourself in the UX design of agentic AI and digital communication experiences, empowering over 320,000+ employees to supercharge their productivity and growth.

As an Experience Design Associate in the Employee Experience team, you will play a crucial role in shaping and detailing our self-service products and services within the broader user journey. Leveraging your developing and advanced knowledge of experience design principles, design, AI, and research best practices, you will collaborate with senior UX leads and cross-functional teams to execute tasks and projects that align with established policies and procedures. Your work will directly impact mid-sized features or small collections of features, ensuring innovative, inclusive, and accessible solutions for a diverse range of users. As a core contributor, you will blend user needs with business goals in the dynamic environment of financial services, drawing on your understanding of the industry and JPMC’s IT systems to drive continuous improvement and strategic thinking. At the Associate level, you are expected to demonstrate proficiency in core experience design craft skills while continuously developing your expertise, contributing to the team’s decision-making process, and helping drive customer-centric innovation strategies. Your impact will be significant in the design, architecture, and functionality of our offerings, ensuring a seamless and enjoyable experience for our 300,000+ employees.

Job responsibilities

• Contribute to the design and development of user experiences for mid-sized features, ensuring alignment with user needs, business goals, and industry best practices.

• Apply interaction design principles to create seamless and engaging user flows across self-serve products.

• Operate with an iterative design mindset and incorporate user feedback and insights to continuously improve the overall user experience of our offerings.

• Collaborate with cross-functional teams to implement inclusive design practices, creating accessible and user-friendly experiences for diverse users.

• Assist in the analysis of market trends, user research, and behavior data to inform design decisions and support the team’s strategic thinking.

Required qualifications, capabilities, and skills

• 2+ years of professional experience or equivalent expertise in experience design or a related UX discipline within the digital product space.

• Portfolio of design work demonstrating your strategic thinking, process, and high craft design deliverables.

• Experience in visual design (UI) and interaction design (UX), with a focus on creating highly crafted and functional digital experiences

• Demonstrates proficiency in storyboarding, wireframing, and prototyping to effectively communicate and refine designs

• Familiarity with accessibility guidelines, inclusive design practices, and assistive technologies to ensure a diverse and inclusive user experience

• Previous exposure to industry-standard design and prototyping tools (e.g., Figma, Sketch, or Adobe Creative Suite)

• Bachelor’s degree in HCI, Human Factors, UX Design related field or equivalent professional experience.

Preferred qualifications, capabilities, and skills

• Experience with agentic systems and designing GenAI tools

• Conversation design experience

• Building design systems

• Experience working on early stage or zero-to one projects

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.