Join our innovative team as a Product Portfolio Operations Director and lead a horizontal strategy function for a portfolio of financial services operations products. You will play a pivotal role in shaping solutions that enable product teams to deliver operational excellence, regulatory compliance, and business outcomes with impacts to millions of customers and thousands of employees. You will partner with Product, Technology, Risk, Compliance, Legal, and Business stakeholders to operationalize strategy, streamline processes, and elevate decision quality. Your leadership will help us set new standards in product excellence.

As a Product Portfolio Operations Director at JPMorgan Chase within the Consumer & Community Banking Operations Product, Innovation, and Robotics team, you will lead cross-product coordination and drive operational effectiveness. You will oversee the implementation of portfolio strategies, ensuring alignment with business objectives and priorities. Your role will involve coaching teams, managing change initiatives, and optimizing product delivery frameworks. You will be responsible for tracking controls, financials, and resource needs across a complex product portfolio. This position offers the opportunity to make a significant impact on both customer experience and business outcomes.

You will collaborate with leaders across Consumer Banking, Business Banking, and Credit Cards to deliver integrated solutions. Your expertise in agile methodologies and product development life cycles will be essential in adapting strategies to evolving business needs. The role requires strong analytical skills to interpret data and inform decision-making. You will champion customer-centric approaches, leveraging feedback to enhance product offerings. This is a high-visibility role with opportunities for advancement and influence. We offer an inclusive culture that values diverse ideas and supports your growth and career mobility. Be part of a team that thrives on collaboration, innovation, and continuous improvement.

Consumer & Community Banking (CCB) Operations Product organization provides critical cross-line of business support across JPMC and serves as one of the largest product portfolios in CCB, delivering value to millions of customers and over 30,000 employees. As a product team member, your problem-solving skills will place you on the cutting edge of defining the vision, creating the strategy and building the roadmap to solutions that impact millions. Along the way, you’ll develop a deep, end-to-end understanding of the business and find an inclusive culture that welcomes diverse ideas and supports your individual growth and career.

Job responsibilities:

• Work across products and product lines to ensure delivery against business objectives
• Execute strategy for reporting and communications to support portfolio management operations and change initiatives
• Oversee and coach teams to implement and adapt the full product-line framework
• Ensure realization of core cross-product priorities, sequencing, and trade-offs
• Implement portfolio-level tracking of controls, financials, resourcing needs, and key prioritization decisions
• Drive operational effectiveness and continuous improvement initiatives
• Collaborate with cross-functional teams to remove barriers to success
• Develop and maintain product roadmaps aligned with business goals
• Analyze customer feedback to inform product enhancements
• Manage multiple priorities in a highly complex environment
• Foster an inclusive culture that supports individual growth and career mobility

Required qualifications, capabilities, and skills:

• 10 years of experience or equivalent expertise in program management or performance optimization
• Proven ability to manage and implement operational effectiveness and portfolio management initiatives
• Demonstrated experience operating within the product development life cycle and agile methodologies
• Strong leadership and team management skills, including leading cross-functional teams
• Excellent verbal and written communication skills for effective stakeholder engagement
• Advanced analytical and problem-solving abilities
• Experience in developing and implementing product strategies aligned with business goals
• Ability to interpret data and make informed decisions
• Strong customer orientation and experience gathering and analyzing customer feedback
• Ability to lead within a highly complex environment and adapt to change
• Proven track record of managing multiple priorities simultaneously

Preferred qualifications, capabilities, and skills:

• Background in Consumer Banking, Business Banking, and Credit Cards
• Experience with portfolio-level tracking and reporting
• Familiarity with large-scale product portfolios
• Experience in change management and process optimization
• Advanced understanding of financial controls and resource management
• Experience in fostering innovation within product teams

This role is not eligible for visa sponsorship

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans