J.P. Morgan Advisors combines the strengths of the global J.P. Morgan family with best-in-class external resources to help clients achieve their financial goals. Our team values collaboration, innovation, and a commitment to client service. We foster an inclusive environment where every team member can thrive and contribute to our shared success.

Job Summary

As Branch Operations Support Associate in J.P. Morgan Advisors, you assist in operations for Financial Advisor teams, supporting seamless client onboarding and issue resolution. Reporting to the Branch Operations Director, you execute operational processes and partner with CIB operation teams to communicate updates to advisor teams. You participate in projects, take ownership of deliverables, and work independently while keeping your manager informed. If you are enthusiastic, self-directed, and personally motivated to deliver solutions, you may be the perfect fit for our team.

Job Responsibilities

• Guide Financial Advisor and new client onboarding processes
• Lead resolution of escalated operational issues
• Communicate with advisor teams regarding potential operations issues
• Execute and take ownership of assigned projects
• Maintain regular updates to manager on progress and challenges
• Collaborate with CIB operation teams for process improvements
• Support operational efficiency initiatives
• Ensure compliance with firm policies and procedures
• Utilize strong Excel skills for reporting and analysis
• Foster a positive and inclusive team environment
• Contribute to continuous improvement of operational workflows

Required qualifications, capabilities, and skills

• A min of 2-3 years of operations experience
• Experience working with product groups
• Understanding of brokerage business
• Experience interfacing with operational teams, client associates, and Financial Advisors
• Experience with brokerage operations or systems
• Ability to work in a high-pressure environment with tight deadlines
• Control-oriented mindset
• Ability to multi-task with strong attention to detail
• Excellent interpersonal and communication skills
• Team player mindset
• Strong Excel skills
• Undergraduate degree

Preferred qualifications, capabilities, and skills

• Series 7 license
• Ambitious and energetic approach to problem-solving
• Personally motivated to deliver results
• Ability to lead process improvement initiatives
• Experience in project management
• Enthusiastic about learning new systems and processes
• Strong analytical acumen

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans