The Lifestyles Governance and Business Operations team is responsible for leading efforts to shape operational excellence. We partner with teams across the firm, including other Card and Connected Commerce pillars, functional partners, and stakeholders from legal, risk, controls, and compliance to maintain an effective oversight and controls environment in accordance with the Firms standards.

As a Senior Business Operations Associate within the Lifestyle organization, you’ll take ownership of centralizing and managing Third Party Oversight (TPO), while also getting involved in a variety of business operations projects. You’ll have the opportunity to build a TPO governance framework, oversee relationships with external vendors, keep scorecards and risk assessments up to date, ensure timely payment of invoices, and make sure contract renewals and compliance requirements are handled smoothly. Your work won’t stop at vendor management—you’ll team up with colleagues in sales, marketing, product, finance, and enablement to strengthen relationship management, help roll out new initiatives like a social media listening program, and find ways to improve how we operate. If you’re looking for a role where you can work across different teams, stay organized, and make a meaningful impact, this position offers plenty of variety and the chance to contribute in many areas of the business.

Job Responsibilities

• Build and implement a Third Party Oversight (TPO) governance framework for the Lifestyle organization
• Maintain and monitor relationships with external vendors, ensuring compliance and performance standards are met
• Track and update vendor scorecards and risk assessments to proactively identify and address any issues
• Support contract renewals and documentation, working with sourcing, legal, and compliance teams
• Coordinate with finance for vendor invoicing, budgeting, and payment processes
• Assist with onboarding and integration of new vendors, collaborating with product and technology teams
• Provide regular updates and reports on vendor performance, risks, and contract status to stakeholders
• Support Salesforce enablement initiatives by partnering with sales, marketing, and enablement teams to optimize CRM usage and drive adoption across the Lifestyle organization
• Monitor data integrity and ensure accurate information is maintained within Salesforce, supporting compliance and operational reporting needs
• Contribute to new initiatives, such as launching a social media listening program, supporting relationship management, and enabling operational improvements across the organization
• Participate in process improvement projects to enhance efficiency and effectiveness in business operations

Required Qualifications, Capabilities, and Skills

• 4+ years’ experience in business operations, vendor management, procurement, or contract administration
• Strong organizational skills and attention to detail
• Ability to manage multiple priorities and work cross-functionally
• Analytical skills to assess vendor performance and risk
• Excellent communication skills for collaborating with internal teams and external vendors

Preferred Qualifications, Capabilities, and Skills

• Experience with vendor scorecards, risk assessments, or contract renewals
• Familiarity with finance processes (invoicing, budgeting) and compliance requirements
• Experience supporting Salesforce enablement, including user training, process optimization, and reporting
• Proficiency with project management tools and techniques

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Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

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Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

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Help shape and lead Third Party Oversight (TPO) while driving operational excellence across the Lifestyle organization