The Lifestyles Governance and Business Operations team is responsible for leading efforts to shape operational excellence. We partner with teams across the firm, including other Card and Connected Commerce pillars, functional partners, and stakeholders from legal, risk, controls, and compliance to maintain an effective oversight and controls environment in accordance with the Firms standards.

As a Senior Product Delivery Associate in Lifestyle, you’ll be the go-to partner for cross-functional collaboration across the Lifestyle organization—supporting sales and operations for campaign launches, managing legal requests, defining compliance guardrails, and driving operational efficiencies through process and product enhancements. You’ll ensure teams accurately manage opportunities, resolve blockers, and facilitate efficient launches. Your impact will extend beyond a single team: you’ll work closely with product, operations, marketing, legal, and compliance partners to address questions, streamline processes, and drive improvements. You’ll play a vital role in supporting the Experiential team by managing key pre-event screening processes and will help establish more formalized pre-launch activities for the entire Lifestyle organization, ensuring compliance and readiness for major events and campaigns across all business lines.

Job Responsibilities

• Provide general support to sales teams, addressing questions and resolving blockers to facilitate smooth campaign launches.
• Support sales enablement initiatives and collaborate with operations, legal, and compliance teams to resolve issues and support campaign execution.
• Lead and help formalize pre-launch activities for the Lifestyle organization, including supporting the Experiential team with key pre-event screening processes to ensure compliance and readiness for major events.
• Collaborate cross-functionally with product, operations, marketing, legal, and compliance teams to streamline processes, drive operational improvements, and support campaign execution.
• Identify, recommend, and implement process and product enhancements to improve efficiency, compliance, and overall operational excellence.
• Support training and enablement initiatives to optimize Salesforce usage and drive adoption.
• Maintain data integrity and ensure accurate information is captured in Salesforce for compliance and reporting needs.
• Participate in process improvement projects to drive operational excellence.
• Adapt to changing priorities and operate effectively in ambiguous situations.

Required Qualifications, Capabilities, and Skills

• 4+ years’ experience in sales operations, event operations, sales enablement, or a related field.
• Proficiency in Salesforce
• Strong organizational skills and attention to detail.
• Ability to manage multiple priorities and work cross-functionally.
• Excellent communication and interpersonal skills for collaborating with internal teams.
• Analytical skills to assess opportunity management and campaign readiness.

Preferred Qualifications, Capabilities, and Skills

• Experience supporting sales teams in a regulated or compliance-driven environment.
• Familiarity with legal and compliance processes related to sales operations.
• Experience in campaign or project launch coordination.
• Proficiency with project management tools and techniques.

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Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

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Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

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Join Lifestyles Governance & Business Operations to support sales, operations, product, marketing, and cross-functional teams.