As part of Card and Connected Commerce at Chase, the Chase Content organization creates engaging and informative customer-facing content across web, print, email, social media and multimedia channels. We help millions of Chase customers discover new ways to make the most of their Chase credit card benefits.

As a Senior Associate, Digital Asset Manager within Chase Content, you will lead the development and management of Chase’s digital asset management (DAM) system for the Content organization, ensuring secure, efficient, and compliant operations. Reporting to the Head of Photography, this role oversees asset ingestion, metadata tracking, system optimization, and user training, while collaborating with creative, legal, and external partners to support content production and risk mitigation.

Job Responsibilities

• Develop and implement an optimized JPMC-compliant DAM system and operational processes that support both creative post-production operations and asset management across multiple lines of businesses.
• Support the photo + video team by managing asset ingest, metadata input + tracking, day-to-day system operations, digital asset optimization via file retouching/resizing, and internal asset research requests.
• Work with our DAM system supplier to continuously evaluate and identify opportunities to improve + maintain our asset library in anticipation of upcoming product updates.
• Train new users on how to use the DAM system efficiently and effectively.
• Collaborate with external stakeholder requests for asset pulls and asset optimization.
• Collaborate with legal and compliance teams to mitigate risk relating to asset publication.
• Work closely with creative directors to ensure that final deliverables meet brand standards.
• Work under minimum direction and use independent judgment in decision-making.
• Ensure that work is completed on schedule and executed at the highest level of quality.

Required Qualifications, Capabilities and Skills

• 5+ years of Digital Asset Management (DAM) system management experience.
• Advanced knowledge of asset management standards (e.g. usage rights, file types, tracking processes).
• Proven ability to own the development of new processes and evolve workflows to support a growing organization’s digital assets library.
• Familiarity with Adobe Creative Suite tools including Lightroom, Photoshop, Premiere Pro, and Bridge.
• Exceptional organization skills and attention to detail.
• Proven ability to manage multiple projects at once and deliver under tight deadlines independently.
• Strong communication and stakeholder management skills.

Preferred Qualifications

• Knowledge of project management methodologies, best practices, and tools (e.g. Jira, Asana, Air Table, Workfront).
• Experience within financial services or another regulated industry.

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans