JPMorgan Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits, and communities grow by delivering solutions to meet all their financial needs.

As the Strategic Operations Vice President within the Center for Financial Growth & Innovation (CFGI), you will play a key role in supporting and executing firmwide financial health strategies. You will oversee day-to-day operations, coordinate performance reporting, assist with resource planning, and support leadership with business reviews and executive communications. Reporting through the Consumer Bank, this role provides significant exposure to senior leadership and the opportunity to advance financial health outcomes for consumers, businesses, and communities.

Job Responsibilities

• Define and deliver key operating cadences for CFGI, ensuring effective execution of key initiatives and business priorities.
• Support the implementation of financial health strategies and innovative programs in collaboration with cross-functional teams.
• Prepare and analyze performance reports to inform decision-making and track progress against goals.
• Assist with, project management, and process improvements to drive operational efficiency.
• Support senior leadership with business reviews, executive presentations, and communications.
• Conduct research and analysis on financial health trends, products, and policy developments to support strategic recommendations.
• Foster a collaborative team environment and contribute to the professional development of team members.

Required qualifications, skills and capabilities

• Minimum of 5 years’ experience in strategy, business management, program management, or consulting fields.
• Strong analytical, organizational, and project management skills.
• Experience supporting or leading cross-functional teams and initiatives.
• Ability to build relationships and collaborate with colleagues across business lines.
• Excellent written and verbal communication skills, with experience preparing executive-level materials.
• Knowledge of financial products, industry trends, and policy developments.

Preferred qualifications, skills and capabilities

• Experience in consumer financial services, product innovation, or policy analysis.
• Prior roles supporting financial health, consumer banking, or related fields.
• Experience working in a matrixed organization.

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans