Product Manager, Vice President - Rewards
J.P. Morgan
As a Product in the Card Co-Brand Rewards team, you will play a pivotal role in shaping and delivering the next generation of Chase Rewards. You will be accountable for designing, delivering, and continuously improving the Rewards Customer Experience. This includes championing the voice of the customer, ensuring every touchpoint is intuitive, engaging, and delivers meaningful value. You will drive the planning, sequencing and implementation of these initiatives to drive end-state transformation based on value, impact and time to market. You will also manage a cross-functional team of stakeholders to develop an implementation plan, analyze potential risks/benefits, work with your business partners to determine the best solutions, and drive your project through completion. Strong data and analytical skills and effective communication skills will make you successful in this role. The perfect candidate will have experience in both Agile Product Delivery and implementing fast paced strategic business priorities to market within highly matrixed organizations. If you enjoy creative problem solving, are highly analytical and curious about how things work, and are skilled at building momentum and structure around meaningful work, this is the role for you.
Job responsibilities
• Define product strategy and vision focused on customer value.
• Conduct discovery and market research to inform the product roadmap.
• Manage and refine the product backlog to support strategic goals.
• Establish and monitor key product metrics (cost, features, risk, reliability).
• Create and execute project plans to meet technical needs and deadlines.
• Lead technical and product initiatives aligned with business goals.
• Run project breakdowns, align plans with roadmaps, and escalate risks.
• Maintain project management tool hygiene and accurate documentation.
• 5+ years of experience or equivalent expertise in product management or a relevant domain area
• Advanced knowledge of the product development life cycle, design, and data analytics
• Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management
Preferred qualifications, capabilities, and skills
• Demonstrated prior experience working in a highly matrixed, complex organization
Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
Lead and collaborate across Product, Design, Data, and Technology teams to promote impactful business results.