Overview

The JPMorganChase Marketing Communications team is seeking an Internal Communications Senior Associate to support the Marketing leadership team and drive change management communications across JPMorganChase Marketing. In this role, you will help plan and execute high-impact leadership communications and employee engagement programs, while building clear, consistent narratives that connect strategy, culture and business priorities. You will report to the Head of Internal and Executive Communications for JPMC Marketing, and partner closely with Internal Communications colleagues, the Marketing executive team, and the External Communications organization to ensure alignment across integrated marketing and communications efforts.

About Marketing at JPMorganChase

Marketing at JPMorganChase is a global engine for growth and brand visibility, led by Chief Marketing Officer Carla Hassan and a team of 3,000 professionals. Uniting expertise across advertising, media, performance marketing, sponsorships, entertainment, and talent, the team delivers campaigns and products that elevate our brands, JPMorganChase, J.P. Morgan and Chase. Guided by customer insights and analytics, Marketing drives firmwide impact, communications, and engagement, always focused on what matters most to our clients and communities. By empowering cross-functional teams and moving quickly to keep pace with the market, we build strong brands and deliver innovative solutions for everyone we serve.

What You’ll Do

• Support the internal and executive communications strategy for Marketing, contributing to messaging, content plans, and channel execution with a modern, authentic voice.
• Plan and execute leadership forums end-to-end support, including agenda development, speaker prep, content and visual storytelling, production logistics, and post-event measurement.
• Draft and edit leadership communications, including talking points, executive emails, intranet posts, video scripts, presentations, FAQs, and toolkits.
• Drive change management communications for key initiatives: stakeholder mapping, communications plans and cadences, change champion engagement, feedback loops, and adoption tracking.
• Coordinate across internal JPMorganChase marketing support teams (social, brand/advertising, video, content), business partners, and agencies to ensure message alignment and timely delivery.
• Manage editorial calendars and enterprise channels to reach employees where they are, ensuring consistency across formats and geographies.
• Build measurement frameworks and reporting to track engagement, sentiment, and impact; use insights to improve content and channel mix.
• Partner with External Communications to align internal narratives with external positioning for integrated marketing/communications campaigns.
• Support issues, change, and time-sensitive communications with strong judgment, discretion, and attention to detail.
• Occasional domestic travel required.

Qualifications

• 5+ years of experience in internal communications, corporate communications, or marketing communications; experience in a large, matrixed organization is a plus.
• Demonstrated experience supporting executive communications and employee engagement programs, including all-hands or town halls.
• Strong writing and editing skills with the ability to tailor voice and format for senior leaders and diverse employee audiences.
• Experience supporting change communications and adoption for enterprise initiatives; familiarity with change management practices and toolkits.
• Skilled cross-functional collaborator with experience partnering across social, brand/advertising, video, and content teams.
• Comfort and fluency with social and multimedia formats; visual storytelling skills a plus.
• Experience coordinating with agencies or vendors on content creation, events, and distribution is a plus.
• Data-informed approach, using measurement tools to track results and optimize communications.
• Excellent judgment, interpersonal skills, and professional presence; able to manage sensitive information.
• Proven ability to manage multiple projects and deadlines, anticipate roadblocks, and deliver high-quality work under pressure and outside standard hours when needed.

Ideal Candidate Attributes

• Narrative builder who can translate complex strategies into clear, engaging, and action-oriented communications.
• Organized project manager who thrives in a fast-paced, dynamic environment.
• Proactive problem-solver with agility, adaptability, and a strong sense of accountability.
• Confident communicator and collaborator, comfortable working closely with senior leaders and diverse teams.

If you’re energized by helping leaders communicate strategy and guiding employees through change, we’d love to hear from you.

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans