Our team is comprised of subject matter experts across all Fraud dimensions, including account opening, money movement, checks, and transactional vectors. In addition to the Fraud teams, we have recently established a Credit Decisioning Unit (CDU) to build a marginal decisioning framework for Consumer and Community Banking’s lending businesses, working in close partnership with each line of business. The business manager will play a pivotal role in crafting analysis, shaping and communicating our collective narrative, and driving organizational excellence across both strategic and administrative initiatives.

As a Business Manager in Fraud Strategy and Credit Decisioning, you will be instrumental in supporting our Fraud Strategy and CDU teams. You’ll help drive organizational strategy, manage cross-functional projects, and foster a culture of excellence.

Job Responsibilities

• Support the day-to-day activities of the Fraud Strategy and CDU teams
• Build and maintain strong relationships across teams and business partners
• Drive leadership team agendas, priorities, meetings, and follow-ups
• Develop executive-level business review materials and messaging
• Manage cross-functional projects, including project management and ad hoc initiatives as needed
• Identify opportunities for process improvement and help implement best practices
• Assist with strategic planning and execution of organizational initiatives
• Ensure timely and effective communication across all levels of the organization

Required Qualifications, Capabilities, and Skills

• Bachelor’s Degree
• Minimum 4+ years of experience within financial services or similar environment
• Ability to work in a fast-paced, results-driven environment
• Strong oral and written communication skills
• Excellent interpersonal and collaboration skills
• Detail-oriented with strong organizational abilities
• Ability to multi-task, adapt to changing priorities, and meet tight deadline

Preferred Qualifications, Capabilities, and Skills

• Experience in retail lending
• Proven track record in process improvement or project management
• Strategic thinker with active curiosity
• Experience supporting senior management teams

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Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

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Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

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As a Business Manager, you will be instrumental in supporting our Fraud Strategy and CDU teams.