Join JPMorgan Chase as an Executive Director – Digital Strategy and Operations Integration, where you will champion transformative, mission-critical initiatives that shape the future of digital operations. Be a visionary leader driving dynamic innovation and strategic growth across all channels. Your expertise will empower teams to deliver seamless, future-focused customer journeys. Make a lasting impact by optimizing processes and elevating operational excellence. Advance your career in a role dedicated to pioneering digital transformation.

As an Executive Director – Digital Strategy and Operations Integration at JPMorgan Chase within the Consumer & Community Banking Operations team, you will lead strategic, mission-critical initiatives that bridge digital innovation and operational excellence. You will be responsible for integrating advanced digital solutions with the CCB Operations Digital Champion team, focusing on future-focused vision and dynamic innovation. Your role will drive process optimization and enhance customer experiences across omnichannel platforms. Collaborate with senior leaders to align digital initiatives with evolving business objectives. This position requires a forward-thinking leader who inspires cross-functional teams and accelerates strategic growth.

Leverage your expertise to identify and implement solutions that streamline operations and deliver measurable impact. Stay ahead of industry trends and emerging technologies to ensure our digital offerings remain competitive and future-ready. Foster a culture of dynamic innovation, data-driven decision-making, and continuous improvement. Work closely with stakeholders across the organization to advance mission-critical strategies. Play a pivotal role in shaping the future of digital strategy and operations integration at JPMorgan Chase.

Job Responsibilities:

• Develop and execute mission-critical strategies to integrate digital solutions with CCB Operations.
• Drive future-focused innovation and strategic growth through digital transformation.
• Lead cross-functional teams to identify and implement dynamic operational efficiencies.
• Enhance customer journeys and reduce friction across omnichannel platforms.
• Collaborate with senior leaders to align digital initiatives with evolving business goals.
• Establish and track key performance indicators (KPIs) for strategic integration efforts.
• Provide actionable insights to senior management on the success of digital initiatives.
• Foster a culture of collaboration, innovation, and continuous improvement.
• Promote data-driven decision-making across teams.
• Stay informed about industry trends and emerging technologies.
• Ensure digital solutions remain competitive, innovative, and future-ready.

Required Qualifications, Capabilities, and Skills:

• Minimum 15 years of experience in digital strategy, operations integration, or a related field.
• Proven track record in leading mission-critical, enterprise-scale digital transformation initiatives.
• Strong analytical and problem-solving skills.
• Ability to translate complex concepts into actionable, future-focused strategies.
• Excellent communication skills for both technical and non-technical stakeholders.
• Experience in financial services or a similar industry preferred.
• Demonstrated leadership in cross-functional, dynamic team environments.
• Ability to drive operational efficiencies and process improvements.
• Expertise in customer experience optimization.
• Knowledge of industry trends and emerging technologies.
• Commitment to fostering a culture of innovation, collaboration, and strategic vision.

Preferred Qualifications, Capabilities, and Skills:

• Advanced degree in business, technology, or related field.
• Experience with large-scale change management.
• Familiarity with digital platforms and tools used in financial services.
• Strong stakeholder management skills.
• Experience working in a matrixed organization.
• Certification in project management or digital transformation.
• Ability to influence and drive future-focused strategic initiatives.

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans