Chase Auto is seeking a Vice President of External Communications to shape the external narrative for one of the nation’s leading auto finance businesses. This role supports communications across Chase Auto’s strategic business units, including Private Label Captive Finance, Retail and Consumer, and Commercial Solutions, with a particular emphasis on advancing the reputation and visibility of the Retail and Consumer and Commercial Solutions.

As a External Communications Vice President Chase Auto within Consumer and Community Banking you will be a seasoned public relations professional with deep experience operating in complex, high-visibility environments. In addition, you will bring a sophisticated understanding of the media landscape and demonstrates equal fluency engaging top-tier consumer outlets and influential business, financial, and trade publications. Success in this role requires exceptional judgment, executive presence, and the ability to anticipate risk while identifying opportunities to elevate the business.

Job responsibilities

• Lead external communications strategy for the Retail and Consumer, Commercial Solutions, and Private Label Captive Finance businesses, ensuring alignment with enterprise priorities and long-term growth objectives.

• Serve as a trusted advisor to senior executives, providing strategic counsel on positioning, media engagement, executive visibility, and reputational considerations.

• Develop and execute proactive, insight-driven narratives that highlight innovation, client partnerships, product capabilities, and industry leadership across both consumer and commercial segments.

• Partner closely with executives to support media interviews, speaking engagements, major announcements, and thought leadership opportunities.

• Own media strategy and cultivate strong relationships across national, financial, automotive, consumer, and trade press.

• Anticipate and manage reputational risk and lead communications planning for sensitive or high-impact situations in coordination with Legal, Compliance, and Corporate Communications.

• Translate complex financial and automotive topics into clear, credible, and compelling messaging for external stakeholders.

• Collaborate across Consumer and Community Banking and Corporate Communications to ensure consistency with firmwide messaging and strategic priorities.

• Monitor industry trends, competitive dynamics, and the evolving media landscape to inform strategy and identify opportunities to differentiate the business.

• Oversee external agency partners and implement measurement frameworks to evaluate the effectiveness of communications programs.

Required qualifications, capabilities, and skills:

• 7+ years of relevant, progressively responsible experience in external communications, corporate communications, or public relations.

• Proven success advising senior executives and developing communications strategies that lead measurable business outcomes.

• Significant experience engaging both consumer-facing media and B2B or trade publications, with the ability to tailor messaging to distinct audiences.

• Strong executive presence with the ability to influence stakeholders and operate with credibility at senior levels of the organization.

• Exceptional writing, editing, and messaging skills with disciplined attention to detail.

• Demonstrated ability to anticipate and manage reputational risk within a regulated industry.

• Experience navigating complex, matrixed organizations with multiple stakeholders and competing priorities.

• Strong business acumen and strategic orientation, with the ability to connect communications strategies to broader enterprise goals.

• Bachelor’s degree in journalism or communications

• Excellent writing, editing and presentation skills

• Ability to thrive in a fast-paced environment with multiple assignments, stringent deadlines and changing priorities

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans